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2010 – Light at the End of the Tunnel?

Wednesday, January 20th, 2010


Now that 2009 is in the books and our clients have had a chance to enter all of their data for December, it’s time to review the fundraising results for the year. It’s not pretty.

2009 will likely be the worst year-over-year performance in the non-profit sector since 1956- the year the Giving USA Foundation first began publishing annual reports of philanthropy in the USA.

Because DonorPerfect is a SaaS (Software as a Service) based CRM fundraising software solution, we are able to aggregate the fundraising results of all of our clients. In a sample size of 468 clients that have been using our software for at least 3 years, giving in 2009 dropped 10.77% vs. 2008.*

The bad news doesn’t stop there unfortunately- the average gift for this same group of clients dropped from $530.68 in 2008 to $475.94 in 2009, a 10.3% decline. (Note: this includes all gifts- direct mail, major donors, pledge payments, on-line, etc.) The average on-line gift amount collected through our web based giving solutions, WebLink and DonorPages, also declined 12.3%, from $139.17 in 2008 to $122.12 in 2009.

However, as this post is titled, there is some good news, and it could be the light at the end of the tunnel.

In the holiday period (November and December 2009), giving actually increased by 2% over the same period in 2008. In addition, on-line giving increased nearly 65% for all of 2009 vs. 2008.

What does all of this mean?

First of all, if you are in the group that raised more in 2009 vs. 2008 (and that is still nearly40% of you) – congratulations! You are well ahead of your peers. If you dropped some but less than 10%, you’re still doing well compared to the average. Finally, if you dropped more than 11%, now is not the time to panic. Similar to all financial trends, fundraising goes in cycles, and this one is no different.

The key to maintaining your results is still the same this year as in the past- retain, retain, and retain your donors. One of the worst things to do is to ‘give your donors a rest’ or cut your fundraising expenses. Such thinking will quickly turn loyal donors into lapsed donors, and the end result will be MUCH less revenue, especially now since you need it the most! Worse, your results will geometrically suffer in the coming months as donors who are ‘resting’ lose interest in your organization and give elsewhere.

So, stick to the fundamentals, and maintain your mailing/solicitation frequency. The giving climate will turn around and things will get better- it’s inevitable!

* Note: Results based on a sample size of 468 clients using DonorPerfect Online for at least 3 years, raising at least $10,000/year/client. Total raised was $763,047,713.86 in 2008 vs. $688,871,107.30 in 2009 , or a 10.77% decline in fundraising gifts. Totals include all payments and gifts-in-kind.

Help for Haiti

Monday, January 18th, 2010

The tragedy in Haiti is horrific and the outpouring of financial support to aid in the relief efforts demonstrates, once again, the compassion and generosity of Americans. As with other recent disasters, much of the support is coming via online donations, but there has also been much press attention paid to substantial sums being raised by the Red Cross and a few other charities via text message initiated gifts.

The approach is simple: just text a simple keyword to a “short code” to donate a fixed amount (usually $5 or $10). The donation is added to the donor’s cell phone carrier bill and the funds go to the designated cause. So if giving by mobile phone is so easy, why hasn’t this caught on before?

When we last looked into mobile giving, the cell phone companies wanted to keep a huge percentage (40-50%) of the funds collected, which made it a very costly fundraising method. I don’t know the details, but Mgive, the company facilitating the donation process, seems to have convinced the cell carriers to provide the service at much more reasonable fees — by funneling the donations through a nonprofit foundation they have created. That’s great, but I think there are still several major issues that are likely to confine text message giving as a worthwhile technique for only relatively large nonprofits.

Here are some issues to consider:

Significant fixed costsMgive is charging a minimum of $5000/yr. ($500 setup plus $399/mo.) and up to $18000/per yr. plus transaction fees. That may be fine for the Red Cross, but will be prohibitive for most nonprofits.

Timeliness of payments – Although several of the mobile carriers have agreed to transfer a portion of the donated funds to Haiti faster, the standard arrangement is that it can take up to 90 days for the donation to reach the nonprofit. That is far longer than a typical online donation where the funds get deposited into the nonprofits bank account almost immediately.

Publicity – The success of a text message really requires two things: free publicity and a social network viral effect. Of course if you can get Hillary Clinton to mention your cause at a nationally televised news conference, or Ryan Seacrest to give you a plug on American Idol, you can drive a lot of visitors to your online donation page as well. The same viral effects can come from people passing on a donation link.

Very limited gift flexibility – The relatively small gift amounts associated with the text message gifts is certainly part of the success, but a basic tenet of fundraising is to tailor the “ask” amount to the donor’s ability to give. A good online donation form makes it very easy to offer donors a choice of giving levels or to encourage an ongoing monthly pledge instead of a one-time gift. That’s one of the reasons the average online donation is much larger — roughly $120. Perhaps equally important is that an online donation form allows you to build your constituent list by collecting at least some information from donors, such as their name and email address.

Other potential issues include questions about fraud risks, extra challenges of donation receipting and how much of the current success is driven by the novelty effect.

I hope my comments are not interpreted as a criticism of the current efforts to use text messages to raise money for Haiti. These campaigns seem to be generating absolutely wonderful results and rebuilding Haiti will certainly require every dollar that can be raised, but at least for now I don’t see text message giving as a panacea for most nonprofits.

Social Network Fundraising – Price vs. Cost

Saturday, January 2nd, 2010

When talking with smaller nonprofits interested in social network fundraising, the top concern is price. What’s the upfront price? Will we raise enough to cover it? When talking with mid-sized or larger nonprofits, the same questions come in the form of cost. What’s the overall cost, and the cost per donation?

No matter their size, nonprofits need to be able to crunch the numbers and justify funds invested in their online social network efforts. If the numbers don’t add up, or if the nonprofit is not experienced in online event-based fundraising, they may take no action, rather than risk investing the funds, time and effort.

Happily, DonorPages now has an answer that removes any risk. For smaller nonprofits, or for those new to online peer-to-peer fundraising, we now offer DonorPages for the low price of $295 annually, with no set-up fees and a reasonable per transaction rate. For medium and larger sized nonprofits interested in keeping per donation costs low, we offer a very low rate of 2.99% per transaction, along with reasonable set-up and annual fees.

The new low upfront price option allows nonprofits the opportunity to try DonorPages with little financial risk. If they find they are successful, they may well decide to switch to the low per transaction cost model – DonorPages offers clients the opportunity to switch each year to whichever plan makes economic sense.

The true power of DonorPages is that it gives your donors, board members and other constituents the tools they need to easily reach out to friends and family on your behalf. DonorPages has been described as “painless fundraising” because it relieves supporters of making multiple phone calls ,and handling checks and money, and when integrated with DonorPerfect Fundrasing Software, saves time with easy transaction and data import. No matter which pricing option you choose, now is a great time to empower your supporters to become fundraisers.

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