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Help for Haiti

Monday, January 18th, 2010

The tragedy in Haiti is horrific and the outpouring of financial support to aid in the relief efforts demonstrates, once again, the compassion and generosity of Americans. As with other recent disasters, much of the support is coming via online donations, but there has also been much press attention paid to substantial sums being raised by the Red Cross and a few other charities via text message initiated gifts.

The approach is simple: just text a simple keyword to a “short code” to donate a fixed amount (usually $5 or $10). The donation is added to the donor’s cell phone carrier bill and the funds go to the designated cause. So if giving by mobile phone is so easy, why hasn’t this caught on before?

When we last looked into mobile giving, the cell phone companies wanted to keep a huge percentage (40-50%) of the funds collected, which made it a very costly fundraising method. I don’t know the details, but Mgive, the company facilitating the donation process, seems to have convinced the cell carriers to provide the service at much more reasonable fees — by funneling the donations through a nonprofit foundation they have created. That’s great, but I think there are still several major issues that are likely to confine text message giving as a worthwhile technique for only relatively large nonprofits.

Here are some issues to consider:

Significant fixed costsMgive is charging a minimum of $5000/yr. ($500 setup plus $399/mo.) and up to $18000/per yr. plus transaction fees. That may be fine for the Red Cross, but will be prohibitive for most nonprofits.

Timeliness of payments – Although several of the mobile carriers have agreed to transfer a portion of the donated funds to Haiti faster, the standard arrangement is that it can take up to 90 days for the donation to reach the nonprofit. That is far longer than a typical online donation where the funds get deposited into the nonprofits bank account almost immediately.

Publicity – The success of a text message really requires two things: free publicity and a social network viral effect. Of course if you can get Hillary Clinton to mention your cause at a nationally televised news conference, or Ryan Seacrest to give you a plug on American Idol, you can drive a lot of visitors to your online donation page as well. The same viral effects can come from people passing on a donation link.

Very limited gift flexibility – The relatively small gift amounts associated with the text message gifts is certainly part of the success, but a basic tenet of fundraising is to tailor the “ask” amount to the donor’s ability to give. A good online donation form makes it very easy to offer donors a choice of giving levels or to encourage an ongoing monthly pledge instead of a one-time gift. That’s one of the reasons the average online donation is much larger — roughly $120. Perhaps equally important is that an online donation form allows you to build your constituent list by collecting at least some information from donors, such as their name and email address.

Other potential issues include questions about fraud risks, extra challenges of donation receipting and how much of the current success is driven by the novelty effect.

I hope my comments are not interpreted as a criticism of the current efforts to use text messages to raise money for Haiti. These campaigns seem to be generating absolutely wonderful results and rebuilding Haiti will certainly require every dollar that can be raised, but at least for now I don’t see text message giving as a panacea for most nonprofits.

Credit card fraud against non-profits

Thursday, July 10th, 2008

A few months ago I wrote a paper entitled Demystifying Credit Card Processing for Non-profits. The document has a lot of great information to help not-for-profit organizations understand the types of processing solutions available, merchant account and processing fees, etc., but I have to admit that I was wrong when I said, “I can’t imagine someone who has stolen a credit card going online to make a fraudulent donation to their favorite non-profit, but the credit card companies don’t see it that way.” I was commenting on the higher processing rates (based on greater fraud levels) that are charged for MOTO (the acronym is for mail order/telephone order but also applies to all not face-to-face) transactions .

Well recently I learned that a client of ours that uses our Weblink system for collecting online donations had a spike in their form activity with lots of rejected transactions. It turns out that online donation pages are sometimes targeted by credit card fraud criminals since the forms usually make it very easy to make a card payment — without the complexities of ordering something. That’s perfect for someone who needs to test a lot of stolen cards to see which ones are still valid and can be used.

Often an automated system is used to rapidly make sequential attempts, testing each card in a stolen file. Therefore one solution is to use challenge codes, where the person completing the form has to type in some hard to decifer letters that can’t easily be interpreted by a computer. The problem is that this also creates an impediment (although a small one) to anyone who legitimately wants to make a donation. Nonprofits certainly don’t want to make it harder for someone to give, so instead we implemented a system that monitors form activity and blocks suspicious activity. It has been active for several weeks and has successfully protected at least one other fraud attack.

Needless to say however, I’m revising that section of the whitepaper. Live and learn!

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