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Some Words to the Wise Fundraiser

Wednesday, June 27th, 2012

Would you like to learn how you can persuade two-thirds of your compassionate donors to be kind enough to donate 21% more to your cause?

I recently listened to a podcast on The Chronicle of Philanthropy’s website about five words that can increase giving among women. The podcast was an interview with Jen Shang of Indiana University, who specializes philanthropic psychology, and Eva Zogorski, development director at WFIU, a public radio station in Bloomington, Indiana. I recommend listening to the podcast rather than just reading the article on the web page.

Shang and Zogorski did a study where they randomly used two of five words while conversing with a potential donor. These magical words had a dramatic effect, increasing donations 21% compared to conversation without the wonder words. These mystical, potent words that have such Jedi mind control power over donors are:

Caring    Compassionate    Helpful    Friendly    Kind

Why are these words so effective? According to Shang, they appeal to the “ideal moral identity” of the donor. Basically, who the donor aspires to be. Apparently these five words appeal to the moral aspirations of women, who represent two-thirds of a typical nonprofit donor base. Perhaps not surprisingly – at least to my wife, anyway – these words had no effect on men. Should I be insulted by that? Anyway, at the very least using these words won’t dissuade men from donating.

But that got me thinking. In the context of DonorPages and WebLink, the words we chose when asking people to be generous can have a major impact on results. Certainly a DonorPages peer-to-peer fundraising site could incorporate these words into its copy:

Your compassionate commitment to fundraising is vitally helpful to our efforts.

Or even added to a WebLink donation form:

Thanks to caring, kind people like you, we can meet our goals this year.

It’s certainly worth trying. Perhaps setting up a test with two forms, one with the magic words and one without, might produce eye-opening results.

2010 – Light at the End of the Tunnel?

Wednesday, January 20th, 2010


Now that 2009 is in the books and our clients have had a chance to enter all of their data for December, it’s time to review the fundraising results for the year. It’s not pretty.

2009 will likely be the worst year-over-year performance in the non-profit sector since 1956- the year the Giving USA Foundation first began publishing annual reports of philanthropy in the USA.

Because DonorPerfect is a SaaS (Software as a Service) based CRM fundraising software solution, we are able to aggregate the fundraising results of all of our clients. In a sample size of 468 clients that have been using our software for at least 3 years, giving in 2009 dropped 10.77% vs. 2008.*

The bad news doesn’t stop there unfortunately- the average gift for this same group of clients dropped from $530.68 in 2008 to $475.94 in 2009, a 10.3% decline. (Note: this includes all gifts- direct mail, major donors, pledge payments, on-line, etc.) The average on-line gift amount collected through our web based giving solutions, WebLink and DonorPages, also declined 12.3%, from $139.17 in 2008 to $122.12 in 2009.

However, as this post is titled, there is some good news, and it could be the light at the end of the tunnel.

In the holiday period (November and December 2009), giving actually increased by 2% over the same period in 2008. In addition, on-line giving increased nearly 65% for all of 2009 vs. 2008.

What does all of this mean?

First of all, if you are in the group that raised more in 2009 vs. 2008 (and that is still nearly40% of you) – congratulations! You are well ahead of your peers. If you dropped some but less than 10%, you’re still doing well compared to the average. Finally, if you dropped more than 11%, now is not the time to panic. Similar to all financial trends, fundraising goes in cycles, and this one is no different.

The key to maintaining your results is still the same this year as in the past- retain, retain, and retain your donors. One of the worst things to do is to ‘give your donors a rest’ or cut your fundraising expenses. Such thinking will quickly turn loyal donors into lapsed donors, and the end result will be MUCH less revenue, especially now since you need it the most! Worse, your results will geometrically suffer in the coming months as donors who are ‘resting’ lose interest in your organization and give elsewhere.

So, stick to the fundamentals, and maintain your mailing/solicitation frequency. The giving climate will turn around and things will get better- it’s inevitable!

* Note: Results based on a sample size of 468 clients using DonorPerfect Online for at least 3 years, raising at least $10,000/year/client. Total raised was $763,047,713.86 in 2008 vs. $688,871,107.30 in 2009 , or a 10.77% decline in fundraising gifts. Totals include all payments and gifts-in-kind.

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