Nonprofit Technology & Fundraising Blogs

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What are people saying about your organization?

Tuesday, August 17th, 2010

Use of Twitter continues to grow exponentially and there is a good chance you or your organization has been thinking about how to use Twitter to communicate with donors and other constituents.  But one of the simplest opportunities that Twitter provides is the opportunity to monitor what everyone, and anyone, on Twitter is saying about your organization.

That’s because unlike other Social Network tools, Twitter offers a really simple Search function

http://search.twitter.com/

Just type in your organization’s name (or other keywords you are interest in) and you can see any recent “tweets” with those words.

For instance the Union of Concerned Scientists

http://search.twitter.com/search?q=union+of+concerned+scientists

Note that you will only see tweets for the last few days, so you may want to check at least once a week or set up an RSS feed (a topic for another day) to stay contiually apprised of tweets with these words.

Help for Haiti

Monday, January 18th, 2010

The tragedy in Haiti is horrific and the outpouring of financial support to aid in the relief efforts demonstrates, once again, the compassion and generosity of Americans. As with other recent disasters, much of the support is coming via online donations, but there has also been much press attention paid to substantial sums being raised by the Red Cross and a few other charities via text message initiated gifts.

The approach is simple: just text a simple keyword to a “short code” to donate a fixed amount (usually $5 or $10). The donation is added to the donor’s cell phone carrier bill and the funds go to the designated cause. So if giving by mobile phone is so easy, why hasn’t this caught on before?

When we last looked into mobile giving, the cell phone companies wanted to keep a huge percentage (40-50%) of the funds collected, which made it a very costly fundraising method. I don’t know the details, but Mgive, the company facilitating the donation process, seems to have convinced the cell carriers to provide the service at much more reasonable fees — by funneling the donations through a nonprofit foundation they have created. That’s great, but I think there are still several major issues that are likely to confine text message giving as a worthwhile technique for only relatively large nonprofits.

Here are some issues to consider:

Significant fixed costsMgive is charging a minimum of $5000/yr. ($500 setup plus $399/mo.) and up to $18000/per yr. plus transaction fees. That may be fine for the Red Cross, but will be prohibitive for most nonprofits.

Timeliness of payments – Although several of the mobile carriers have agreed to transfer a portion of the donated funds to Haiti faster, the standard arrangement is that it can take up to 90 days for the donation to reach the nonprofit. That is far longer than a typical online donation where the funds get deposited into the nonprofits bank account almost immediately.

Publicity – The success of a text message really requires two things: free publicity and a social network viral effect. Of course if you can get Hillary Clinton to mention your cause at a nationally televised news conference, or Ryan Seacrest to give you a plug on American Idol, you can drive a lot of visitors to your online donation page as well. The same viral effects can come from people passing on a donation link.

Very limited gift flexibility – The relatively small gift amounts associated with the text message gifts is certainly part of the success, but a basic tenet of fundraising is to tailor the “ask” amount to the donor’s ability to give. A good online donation form makes it very easy to offer donors a choice of giving levels or to encourage an ongoing monthly pledge instead of a one-time gift. That’s one of the reasons the average online donation is much larger — roughly $120. Perhaps equally important is that an online donation form allows you to build your constituent list by collecting at least some information from donors, such as their name and email address.

Other potential issues include questions about fraud risks, extra challenges of donation receipting and how much of the current success is driven by the novelty effect.

I hope my comments are not interpreted as a criticism of the current efforts to use text messages to raise money for Haiti. These campaigns seem to be generating absolutely wonderful results and rebuilding Haiti will certainly require every dollar that can be raised, but at least for now I don’t see text message giving as a panacea for most nonprofits.

Using competition to attract website visitors and collect email addresses

Thursday, October 1st, 2009

Competition is a powerful motivator and the Jewish Community Heroes campaign is a great example of how to harness people’s competitive instincts to achieve multiple benefits. I learned about the campaign when I recently received an email encouraging me to vote for noted holocaust survivor and author Gerda Weissmann Klein to be recognized as a Jewish Hero. She is a very worthy hero in my mind, so I happily clicked the link and voted for her. After voting, I was given an opportunity to get updates on the voting and FIND OUT WHO WINS! by just providing my email address and zip code. When I did, I was invited to Spread The Word by emailing friends. Brilliant, think about how this seemingly simple website is able to achieve so many desirable goals including:

  • providing recognition for many worthy individuals – not just the winner, but everyone who is nominated.
  • engaging constituents in the process of nomination, voting and campaigning.
  • dramatically expanding website visitors and collecting lots of email addresses using viral and social networking techniques that require very little effort (or really commitment) from participants.

Although creating a sophisticated campaign like this may be beyond your non-profit’s current capacity, there are still some great lessons about using friendly competition (a common option in team-raising and sponsored event tools) and about using non-fundraising engagement tools (e.g. petitions and surveys) to build email lists that can be cultivated into active supporters.

Facebook: New Paradigm or Distraction?

Wednesday, June 10th, 2009

Many non-profits are thinking about using social networking tools like Facebook and Twitter to expand their communication with donors, volunteers and other constituents. We recently decided to setup a Facebook page for our fundraising product, DonorPerfect (check it out). I also created a personal facebook page to get some first hand experience with what this is all about.

I learned a lot. Besides discovering that there was no way my 13 year-old son would let me “friend him,” I was very surprised to see how many fully-grown and busy adults use Facebook. More importantly I was amazed at how effectively I could keep up with what they’re doing. I’m still not ready to make it my browser home page, but I can now appreciate how systems like this can become addictive (although not essential).

So is this a new paradigm that every non-profit should be experimenting with or a distraction? My sense is that it is both! It is technology that has lots of interesting potential uses, but it can be a significant time-waster.

I hope to share some additional insights as we gain experience with our product page, but for now I’ll share the following suggestions.

1) If you don’t have a personal Facebook or LinkedIn account — set one up. It’s easy and you will be surprised by who contacts you (and how many how quickly!).

2) If you decide to create a Facebook page for your organization — have a clear idea of what you want to try to achieve. Is it an alternative method of keeping current constituents informed or a way you hope to attract new supporters?

3) Don’t expect significant immediate results. Social networking is viral but it takes time to spread.

Ordinary People Doing Extraordinary Things

Tuesday, December 16th, 2008

Last week, I listened to Gerda Weissmann Klein speak at the school my kids attend. She was simply amazing. She spoke about her experience as a survivor of the Holocaust, but her real message was that we still live in a world where millions of people suffer from intolerance; but it is also a world of great compassion where everyone of us can — and should — do something to make things better.

I was truly inspired and motivated. So I asked myself what I ask my employees when they get excited about something: “So what are you going to do about it?”

1) I’m going to try to share her message — starting with this post.

2) I just made a grant recommendation via my donor-advised fund to her foundation http://www.kleinfoundation.org/

3) I also thought there were two important lessons I took from this experience that I think are pretty relevant and useful to virtually any non-profit.

The power of speaking - Would I have been as motivated to make a donation or act if I had received a letter from Gerda? I doubt it. Sure most people aren’t blessed with Gerda Klein’s ability to tell a story, but all you really need is a passion for your cause. Seek out face-to-face opportunities with groups large and small to share your vision and why your mission is important to you. If you provide a clear and specific call to action, I believe many in your audience will be motivated to get involved.

Multiplying your impact – One of the Klein Foundations projects provides teachers with an education kit of materials to assist them in teaching tolerance. It’s been distributed to over 122,000 teachers, and as a result it has been used to teach over 12,000,000 students around the world!

Non-profits can use this same concept of “Multiplicative Effect” by harnessing the power of your constituents’ social networks. Simple viral email campaigns can be used to generate awareness of your mission, advocate social action and of course for fundraising.

Today’s headlines may be disheartening with tales of greed and economic woe, but I for one agree with Gerda Weissman Klein. The world is filled with way too many energetic and caring people to not be optimistic about our ability to solve problems and give our children a better world to grow up in. You don’t have to be rich, you don’t have to be famous, you just have to care. And share your story.

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