{"id":27391,"date":"2023-05-08T13:34:00","date_gmt":"2023-05-08T17:34:00","guid":{"rendered":"https:\/\/www.donorperfect.com\/nonprofit-technology-blog\/?p=27391"},"modified":"2024-06-06T07:03:33","modified_gmt":"2024-06-06T11:03:33","slug":"reactivate-expired-donors-credit-card-donations","status":"publish","type":"post","link":"https:\/\/www.donorperfect.com\/nonprofit-technology-blog\/donation-processing\/reactivate-expired-donors-credit-card-donations\/","title":{"rendered":"How to (Strategically) Reinstate Expired or Lapsed Monthly Donors"},"content":{"rendered":"\n<section id=\"section-1\" class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<header data-toc-tag=\"Why Gifts Could Stop\" id=\"section-1-toc-1\"><\/header>\n<p>Monthly and other <a href=\"\/monthly-giving\/\">recurring donors<\/a> offer invaluable stability and generosity to the nonprofits they support. Unfortunately, it\u2019s rare that recurring donors will be able to give indefinitely, and there are many reasons their gifts could stop.\u00a0<\/p>\n<p>To name a few examples:<\/p>\n<ul class=\"wp-block-list\">\n<li>The donor\u2019s credit card expires<\/li>\n<li>The donor loses or otherwise needs to cancel their credit card&nbsp;<\/li>\n<li>The donor\u2019s pledge expires in your nonprofit\u2019s CRM<\/li>\n<li>Your nonprofit switches to a new payment processing method and you can\u2019t transfer donors\u2019 credit card information directly into it&nbsp;<\/li>\n<\/ul>\n<header data-toc-subtag=\"DonorPerfect Credit Card Updater\" id=\"section-1-toc-2\"><\/header>\n<div style=\"height:1.75em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-columns are-vertically-aligned-center padd_add is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/dp-account-updater-report-500x351-1.png\" alt=\"DonorPerfect Credit Card Updater Report Email mockup\" class=\"wp-image-30171\"\/><\/figure>\n<\/div>\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>DonorPerfect can automatically update your donors\u2019 credit card information overnight!&nbsp;<\/p>\n<p><a href=\"\/factsheets\/account-updater\/\">Learn more about Credit Card Updater \u00bb<\/a><\/p>\n<\/div>\n<\/div>\n<\/section>\n<p>Luckily, you can take advantage of the opportunity to connect with your lapsed recurring donors by thanking them for their generosity, offering them the chance to upgrade their gift, and update them on any exciting projects or recent successes.&nbsp;<\/p>\n<section id=\"section-2\" class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<header data-toc-tag=\"Templates\" id=\"section-2-toc-1\"><\/header>\n<p>Below are two fundraising email templates and a script for phone calls if you find yourself needing to reinstate your monthly givers. The templates provided are best for contacting donors after upgrading your payment processing method, but you can change them to match your unique situation.<\/p>\n<header data-toc-subtag=\"Email Template 1\" id=\"section-2-toc-2\"><\/header>\n<h2 class=\"wp-block-heading\" id=\"h-lapsed-donor-template-email-1-of-2\">Lapsed donor template: <strong>Email 1 of 2<\/strong><\/h2>\n<div class=\"wp-block-group bg_gray padd_add is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Subject:<\/strong> Action required: please update your monthly giving information<\/p>\n<p><strong>Preheader (optional):<\/strong> Would you consider adding $5 a month?&nbsp;<\/p>\n<p>Hello <em>[Name]<\/em>,&nbsp;<\/p>\n<p>Thank you for being a part of <em>[organization name]<\/em>\u2019s community of monthly donors! You\u2019re the engine that keeps us running, and we\u2019re truly grateful for your generosity.&nbsp;<\/p>\n<p>We\u2019ve recently upgraded our donation processing system, and I\u2019m reaching out to you and all of our monthly givers, as you\u2019ll need to re-enter your payment information for your monthly gifts to continue. Please use this link to get started.&nbsp;<\/p>\n<p>I\u2019m happy to answer any questions you may have about your giving or the latest projects at <em>[organization name]<\/em>. In the meantime, thank you for your incredible support!<\/p>\n<p>With gratitude,<\/p>\n<p><em>[Signer]<\/em><\/p>\n<p>P.S. Adding just $X to your monthly gift means we can <em>[insert tangible outcome here]<\/em>. Want to see how we\u2019re putting your generosity to use before you decide? Check out <em>[photos from our last project\/other stewardship link here]<\/em>!&nbsp;<\/p>\n<\/div>\n<header data-toc-subtag=\"Email Template 2\" id=\"section-2-toc-3\"><\/header>\n<h2 class=\"wp-block-heading\" id=\"h-lapsed-donor-template-email-2-of-2\">Lapsed donor template: <strong>Email 2 of 2<\/strong><\/h2>\n<div class=\"wp-block-group bg_gray padd_add is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Subject:<\/strong> Reminder: please update your monthly giving information<\/p>\n<p><strong>Preheader (optional):<\/strong> See how we\u2019re putting your gifts to use!<\/p>\n<p>Hello <em>[Name]<\/em>,&nbsp;<\/p>\n<p>Thanks to you and our community of monthly donors, <em>[organization name]<\/em> can <em>[insert tangible outcome\/recent success]<\/em>. We\u2019re truly grateful for your generosity!<\/p>\n<p>You may have recently heard from me regarding our upgraded donation processing system. I\u2019m reaching out to you and all of our monthly givers, as you\u2019ll need to re-enter your payment information for your monthly gifts to continue. Please use this link to get started.&nbsp;<\/p>\n<p>I\u2019m happy to answer any questions you may have about your giving or the latest projects at <em>[organization name]<\/em>. In the meantime, thank you for your incredible support!<\/p>\n<p>With gratitude,<\/p>\n<p><em>[Signer]<\/em><\/p>\n<\/div>\n<header data-toc-subtag=\"Phone Script\" id=\"section-2-toc-4\"><\/header>\n<h2 class=\"wp-block-heading\" id=\"h-lapsed-donor-template-phone-script\">Lapsed donor template: <strong>Phone script<\/strong><\/h2>\n<div class=\"wp-block-group bg_gray padd_add is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Hello! This is <em>[Name and title]<\/em>, calling from <em>[organization name]<\/em>. May I speak with [donor name], please?&nbsp;<\/p>\n<p>Thank you for being a part of <em>[organization name]<\/em>\u2019s community of monthly donors! We\u2019ve recently upgraded our donation processing system, and I\u2019m reaching out to you and all of our monthly givers, as you\u2019ll need to re-enter your payment information for your monthly gifts to continue. (Short pause for possible response or questions)<\/p>\n<p>Are you interested in continuing and perhaps upgrading your monthly giving? (Pause for answer)<\/p>\n<p><strong>If yes:<\/strong> Great, thank you! Would you like to give me your payment information over the phone, or would you prefer I follow up with an email and a link? (Pause for answer).&nbsp;<\/p>\n<p><strong>If no: <\/strong>We\u2019re sorry to see you go! I\u2019ll follow up with an email confirming that you\u2019ll no longer be charged for your monthly gift. Thank you so much for your support!&nbsp;<\/p>\n<p>While I have you on the phone, do you have any questions about what we\u2019re up to at <em>[organization name]?<\/em> I\u2019m happy to send updates about <em>[latest project]<\/em> or volunteer opportunities if you\u2019re interested!<\/p>\n<p>Thank you again! It was nice to speak with you today. Enjoy the rest of your day!<\/p>\n<\/div>\n<header data-toc-subtag=\"Voicemail Script\" id=\"section-2-toc-5\"><\/header>\n<h2 class=\"wp-block-heading\" id=\"h-lapsed-donor-template-voicemail-script\">Lapsed donor template: <strong>Voicemail script<\/strong><\/h2>\n<div class=\"wp-block-group bg_gray padd_add is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Hello! This is <em>[Name and title]<\/em>, calling from<em> [organization name]<\/em>, and this message is for <em>[donor name]<\/em>.&nbsp;<\/p>\n<p>Thank you for being a part of <em>[organization name]<\/em>\u2019s community of monthly donors! We\u2019ve recently upgraded our donation processing system, and I\u2019m reaching out to you and all of our monthly givers, as you\u2019ll need to re-enter your payment information for your monthly gifts to continue.<\/p>\n<p>Please give me a call back at <em>[number]<\/em> to indicate whether you\u2019d like to continue and perhaps upgrade your monthly gifts.&nbsp;<\/p>\n<p>I\u2019m also happy to answer any questions about what we\u2019re up to at <em>[organization name]<\/em>, and send updates about <em>[latest project]<\/em> or volunteer opportunities if you\u2019re interested. Thank you again! Enjoy the rest of your day!<\/p>\n<\/div>\n<\/section>\n<section id=\"section-3\" class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:1.75em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-columns padd_add is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/monthly-giving-mockup-800px.png\" alt=\"\" class=\"wp-image-26002\"\/><\/figure>\n<\/div>\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>The right online donation form can inspire one-time donors to become regular, monthly, or recurring givers. Want to learn how? Check out our free guide, <a href=\"#h-download-your-free-monthly-giving-form-guide\">How to Create a Monthly Giving Form that Converts<\/a>.<\/p>\n<\/div>\n<\/div>\n<header data-toc-tag=\"Download the Guide\" id=\"section-3-toc-1\"><\/header>\n<h2 class=\"wp-block-heading get_demo gutenberg\" id=\"h-download-your-free-monthly-giving-form-guide\">Download your free monthly giving form guide<\/h2>\n<p class=\"get_demo gutenberg\"><\/p>\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n                <div class='gf_browser_unknown gform_wrapper gravity-theme gform-theme--no-framework Monthly_Giving_2021_wrapper' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_13' style='display:none'><div id='gf_13' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n                        <\/div><form data-confirmation-type=\"message\" method='post' enctype='multipart\/form-data' target='gform_ajax_frame_13' id='gform_13' class='Monthly_Giving_2021' action='\/nonprofit-technology-blog\/wp-json\/wp\/v2\/posts\/27391#gf_13' data-formid='13' novalidate>\t\t\t\t\t<div style=\"display: none !important;\" class=\"akismet-fields-container gf_invisible\" data-prefix=\"ak_\">\n\t\t\t\t\t\t<label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label>\n\t\t\t\t\t\t<input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"102\" \/>\n\t\t\t\t\t\t<script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n\t\t\t\t\t<\/div>\n                        <div class='gform-body gform_body'><div id='gform_fields_13' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_13_1\" class=\"gfield gfield--type-text gfield--width-full input-field gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_13_1'>First Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input data-parameter='first_name' name='input_1' id='input_13_1' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_13_2\" class=\"gfield gfield--type-text gfield--width-full input-field gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_13_2'>Last Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input data-parameter='last_name' name='input_2' id='input_13_2' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_13_3\" class=\"gfield gfield--type-email gfield--width-full input-field validate gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_13_3'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input data-parameter='email' name='input_3' id='input_13_3' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_13_4\" class=\"gfield gfield--type-text gfield--width-full input-field gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_13_4'>Organization<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input data-parameter='organization' name='input_4' id='input_13_4' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_13_7\" class=\"gfield gfield--type-select gfield--width-full select-field role-field select-display field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_13_7'>Role (Optional)<\/label><div class='ginput_container ginput_container_select'><select data-parameter='role' name='input_7' id='input_13_7' class='large gfield_select'     aria-invalid=\"false\" ><option value=''  selected>Please choose an option<\/option><option value='Development Director' >Development Director<\/option><option value='Fundraising Assistant' >Fundraising Assistant<\/option><option value='Executive\/Board Member' >Executive\/Board Member<\/option><option value='Volunteer' >Volunteer<\/option><option value='Communications' >Communications<\/option><option value='I do it all!' >I do it all!<\/option><\/select><\/div><\/div><div id=\"field_13_17\" class=\"gfield gfield--type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_13_17'>Interested in DonorPerfect?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select data-parameter='software_interest' name='input_17' id='input_13_17' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' disabled selected>Please choose an option<\/option><option value='No' >No<\/option><option value='No, I am a current DonorPerfect client' >No, I am a current DonorPerfect client<\/option><option value='Yes' >Yes<\/option><\/select><\/div><\/div><div id=\"field_13_6\" class=\"gfield gfield--type-select gfield--width-full select-field select-display gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_13_6'>Number of Constituents<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select data-parameter='number_of_constituents' name='input_6' id='input_13_6' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' disabled selected>Please choose an option<\/option><option value='0 - 500' >0 &#8211; 500<\/option><option value='501 - 1,000' >501 &#8211; 1,000<\/option><option value='1,001 - 2,500' >1,001 &#8211; 2,500<\/option><option value='2,501 - 6,000' >2,501 &#8211; 6,000<\/option><option value='6,001 - 20,000' >6,001 &#8211; 20,000<\/option><option value='20,001 - 50,000' >20,001 &#8211; 50,000<\/option><option value='50,001 - 100,000' >50,001 &#8211; 100,000<\/option><option value='100,001 - 200,00' >100,001 &#8211; 200,00<\/option><option value='200,001+' >200,001+<\/option><option value='Other' >Other<\/option><option value='Unknown' >Unknown<\/option><\/select><\/div><\/div><div id=\"field_13_5\" class=\"gfield gfield--type-select gfield--width-full select-field select-display field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_13_5'>State\/Province<\/label><div class='ginput_container ginput_container_select'><select data-parameter='state_province' name='input_5' id='input_13_5' class='large gfield_select'     aria-invalid=\"false\" ><option value=''  selected>Please choose an option<\/option><option value='Other' >Other<\/option><option value='AB' >AB<\/option><option value='AK' >AK<\/option><option value='AL' >AL<\/option><option value='AR' >AR<\/option><option value='AZ' >AZ<\/option><option value='BC' >BC<\/option><option value='CA' >CA<\/option><option value='CO' >CO<\/option><option value='CT' >CT<\/option><option value='DC' >DC<\/option><option value='DE' >DE<\/option><option value='FL' >FL<\/option><option value='GA' >GA<\/option><option value='HI' >HI<\/option><option value='IA' >IA<\/option><option value='ID' >ID<\/option><option value='IL' >IL<\/option><option value='IN' >IN<\/option><option value='KS' >KS<\/option><option value='KY' >KY<\/option><option value='LA' >LA<\/option><option value='MA' >MA<\/option><option value='MB' >MB<\/option><option value='MD' >MD<\/option><option value='ME' >ME<\/option><option value='MI' >MI<\/option><option value='MN' >MN<\/option><option value='MO' >MO<\/option><option value='MS' >MS<\/option><option value='MT' >MT<\/option><option value='NB' >NB<\/option><option value='NC' >NC<\/option><option value='ND' >ND<\/option><option value='NE' >NE<\/option><option value='NH' >NH<\/option><option value='NJ' >NJ<\/option><option value='NL' >NL<\/option><option value='NM' >NM<\/option><option value='NS' >NS<\/option><option value='NT' >NT<\/option><option value='NU' >NU<\/option><option value='NV' >NV<\/option><option value='NY' >NY<\/option><option value='OH' >OH<\/option><option value='OK' >OK<\/option><option value='ON' >ON<\/option><option value='OR' >OR<\/option><option value='PA' >PA<\/option><option value='PE' >PE<\/option><option value='PR' >PR<\/option><option value='QC' >QC<\/option><option value='RI' >RI<\/option><option value='SC' >SC<\/option><option value='SD' >SD<\/option><option value='SK' >SK<\/option><option value='TN' >TN<\/option><option value='TX' >TX<\/option><option value='UT' >UT<\/option><option value='VA' >VA<\/option><option value='VI' >VI<\/option><option value='VT' >VT<\/option><option value='WA' >WA<\/option><option value='WI' >WI<\/option><option value='WV' >WV<\/option><option value='WY' >WY<\/option><option value='YT' >YT<\/option><\/select><\/div><\/div><div id=\"field_13_11\" class=\"gfield gfield--type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input data-parameter='product_detail' name='input_11' id='input_13_11' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='DonorPerfect' \/><\/div><\/div><div id=\"field_13_13\" class=\"gfield gfield--type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><div class='ginput_container ginput_container_text'><input data-parameter='product_line' name='input_13' id='input_13_13' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='DonorPerfect' \/><\/div><\/div><div id=\"field_13_12\" class=\"gfield gfield--type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible 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