{"id":27939,"date":"2023-08-16T07:30:00","date_gmt":"2023-08-16T11:30:00","guid":{"rendered":"https:\/\/www.donorperfect.com\/nonprofit-technology-blog\/?p=27939"},"modified":"2024-07-11T16:28:22","modified_gmt":"2024-07-11T20:28:22","slug":"donor-generations-segmentation","status":"publish","type":"post","link":"https:\/\/www.donorperfect.com\/nonprofit-technology-blog\/givingtuesday\/donor-generations-segmentation\/","title":{"rendered":"Engaging Donors Across Generations On Giving Tuesday and Beyond"},"content":{"rendered":"\n<p>Understanding your donors&#8217; unique needs and preferences is essential to building lasting relationships. Donor segmentation based on common demographics, such as previous donation amount, income level, and geographic location, is a powerful method to achieve this goal. One of the most valuable approaches is segmenting donors by generation.&nbsp;<\/p>\n<p>Each generation brings different experiences, values, and giving habits. By understanding these differences, you can improve <a href=\"\/donor-retention\/\">donor retention<\/a> and create a more engaged and committed supporter base.<\/p>\n<p>Here are some ways to effectively engage donors from different generations to ensure the sustainability and growth of your nonprofit during events like Giving Tuesday.<\/p>\n<section class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<header data-toc-tag=\"Segmenting your donors\" id=\"section-1-toc-1\"><\/header>\n<h2 class=\"wp-block-heading\" id=\"h-segmenting-your-donors\">Segmenting your donors&nbsp;<\/h2>\n<p>Every donor is unique, with distinct motivations and preferences for giving. Tailoring your messaging and communication method to resonate with each segment, or donor persona, will help foster a stronger connection between your organization and your supporters.&nbsp;<\/p>\n<div id=\"callout-1\" class=\"wp-block-group bg_gray rounded is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/persona-checklist-mockup-2-01-1024x629.png\" alt=\"Donor Persona Checklist\" class=\"wp-image-29004\"\/><\/figure>\n<\/div>\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>Today\u2019s nonprofits can\u2019t rely on reaching every donor with a blanket approach. Donor personas are defined by who the donor is as a person: their age, job, goals, challenges, and what influences their giving behavior. Need help figuring out your donor personas? <a href=\"\/whitepapers\/generic\/donor-persona-checklist\/\" target=\"_blank\" rel=\"noreferrer noopener\">Download the Donor Persona Checklist \u00bb<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>Segmenting by age, or any other determined category, means you\u2019ll need specific information about each of your donors. Having a modern, easy-to-use, and powerful nonprofit CRM like DonorPerfect is key. When you ask donors to give to your nonprofit, register for events, or fill out surveys, consider adding date-of-birth and other specific fields to your forms and registrations to collect pertinent information. You can also use your CRM\u2019s <a href=\"\/factsheets\/address-updater\/\">integration tools<\/a> to gather public information such as net worth and birth year.<\/p>\n<p>Then, utilize your CRM\u2019s report center to create targeted lists for your text-to-give or email marketing campaigns.<\/p>\n<div class=\"wp-block-group bg_gray is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/exploded-dashboard.png\" alt=\"3 different reports that can be found in DonorPerfefct\" class=\"wp-image-27029\" style=\"width:399px;height:299px\" width=\"399\" height=\"299\"\/><\/figure>\n<p><strong>DonorPerfect users<\/strong>: Knowledge is power. That\u2019s why <a href=\"\/video\/fundraising-report-center-overview\/\">DonorPerfect is equipped with over 70 reports<\/a> that present key data needed to make informed decisions for all your fundraising needs. With just a few clicks, you can discover more about your most important donor segments.&nbsp;<\/p>\n<p><strong>Don\u2019t yet use DonorPerfect?<\/strong> <a href=\"\/fundraising-software\/demos\/\">Request a demo today \u00bb<\/a><\/p>\n<\/div>\n<\/section>\n<section class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<header data-toc-tag=\"Engaging Gen Z\" id=\"section-2-toc-1\"><\/header>\n<h2 class=\"wp-block-heading\" id=\"h-engaging-gen-z-future-philanthropists\">Engaging Gen Z: Future philanthropists<\/h2>\n<p>Gen Z, born between the late 1990s and early 2010s, have a strong sense of social responsibility and care about causes like environmental sustainability, social justice, mental health, and education.&nbsp;<\/p>\n<p>Though they might not donate much now due to being in college or starting their careers, building relationships with them is crucial for future giving.&nbsp;<\/p>\n<p>Connect through digital platforms and use visual and engaging content. Be authentic and transparent about your brand or cause, and showcase diversity and inclusion. Utilize surveys and polls, and ask them to get involved in other ways like advocacy, social media shares, and volunteering.&nbsp;<\/p>\n<\/section>\n<section class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<header data-toc-tag=\"Engaging Millennials\" id=\"section-3-toc-1\"><\/header>\n<h2 class=\"wp-block-heading\" id=\"h-engaging-millennials-mobile-centric-and-socially-conscious\">Engaging Millennials: Mobile-centric and socially conscious<\/h2>\n<p>Millennials, born between 1980 and 1997, are a significant portion of the population and represent a growing force in giving. To effectively engage millennials, it is crucial to recognize their tech-savvy nature and strong social consciousness.<br><br>Millennials prefer mobile platforms for communication and donations. Utilize text messages, social media, and mobile-optimized websites to reach them. Embrace video as they respond well to visual storytelling. By using tools like <a href=\"\/factsheets\/dp-video\/\">DP Video,<\/a> you can record and send personalized videos to supporters while leveraging your CRM to track and manage video email recipients.<\/p>\n<p class=\"bg_gray\">Design a mobile-friendly website and donation forms, and enjoy the added benefit of automatic data downloaded into your donor management system with Givecloud. <a href=\"https:\/\/donorperfect.givecloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Get started with Givecloud today \u00bb<\/a><\/p>\n<p>Social media also plays a central role in millennial engagement. Identify the platforms your repeat donors frequent and target your campaigns there. Showcase your organization&#8217;s impact and achievements through small asks that show how their donation can result in meaningful change.&nbsp;<\/p>\n<p>Think about the types of purchases millennials tend to make and draw a comparison between that casual spend and a donation that empowers them to make a difference. For example, \u201cFor the cost of a cold brew you\u2019d grab before work, you can give a shelter pup a second chance at finding a forever home. Celebrate Giving Tuesday with a $5\/month pledge to [nonprofit name]. Give here: [link to online donation form]\u201d<\/p>\n<\/section>\n<section class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<header data-toc-tag=\"Engaging Gen X\" id=\"section-4-toc-1\"><\/header>\n<h2 class=\"wp-block-heading\" id=\"h-engaging-gen-x-results-oriented-and-online-savvy\">Engaging Gen X: Results-oriented and online savvy<\/h2>\n<p>Gen Xers, born between 1965 and 1979, are dedicated supporters who expect results from their contributions. Highlight your organization&#8217;s impact and show how they help make a difference. Since they are more likely to volunteer and fundraise for causes they believe in, leverage crowdfunding and peer-to-peer campaigns.<\/p>\n<p>To engage Gen X, focus on email, social media, and text messages as communication channels. Ensure your media is mobile-friendly, as Gen Xers are frequent texters but not as tied to their phones as millennials.<\/p>\n<\/section>\n<section class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<header data-toc-tag=\"Engaging Boomers\" id=\"section-5-toc-1\"><\/header>\n<h2 class=\"wp-block-heading\" id=\"h-engaging-boomers-research-oriented-and-results-driven\">Engaging Boomers: Research-oriented and results-driven<\/h2>\n<p>Boomers, born between 1946 and 1964, tend to expect quality services and treatment from nonprofits. They respond well to email and social media and tend to give more than once a year, so consider offering an option for <a href=\"\/monthly-giving\/\">monthly giving<\/a>. As Giving Tuesday approaches, highlight the impact of their donations and the opportunity to make a difference.<\/p>\n<p>Focus on email communication, as over 50% of baby boomers give in response to an email. Provide transparency about your organization&#8217;s use of funds and give them a say in how their contributions are used.&nbsp;<\/p>\n<div id=\"callout-1\" class=\"wp-block-group bg_gray rounded is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/forms-mobile-paypal.png\" alt=\"DonorPerfect Online Forms for mobile, donate with credit card or paypal\" class=\"wp-image-31269\"\/><\/figure>\n<\/div>\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>Customize your <a href=\"\/integrations\/online-fundraising\/donorperfect-online-forms\/\">online forms<\/a> and include impact statements or donation descriptions next to your ask amounts, so your donors have a say in how their gift can positively impact your mission.&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<header data-toc-tag=\"Engaging Seniors\" id=\"section-6-toc-1\"><\/header>\n<h2 class=\"wp-block-heading\" id=\"h-engaging-seniors-personal-touch-and-direct-mail\">Engaging Seniors: Personal touch and direct mail<\/h2>\n<p>Seniors, born before 1945, make up a significant portion of charitable givers. They still prefer direct mail and phone calls as their primary communication channels. Some will give online, so ensure your online giving platform is straightforward and user-friendly.<\/p>\n<p>Emphasize the personal impact of their contributions during Giving Tuesday, and provide options for traditional giving methods like check donations.<\/p>\n<\/section>\n<section class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<header data-toc-tag=\"Connecting on an individual level\" id=\"section-7-toc-1\"><\/header>\n<h2 class=\"wp-block-heading\" id=\"h-connecting-on-an-individual-level\">Connecting on an individual level<\/h2>\n<p>Donor segmentation by generation is a powerful strategy to connect with your supporters, especially during events like Giving Tuesday. Each generation has unique communication preferences and giving habits, and understanding these differences is key to effective engagement, building stronger relationships, increasing <a href=\"\/donor-retention\/\">donor retention<\/a>, and securing a sustainable future.&nbsp;<\/p>\n<p>As Giving Tuesday approaches, tailor your strategies to each generation. Take the time to find, within your donor management system, where the majority of your donors fit in and strategize the best ways to reach them.<\/p>\n<p><strong>Keep these things in mind when planning and writing your messages:<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>Involving young professionals ensures your organization&#8217;s future and expands your donor base.&nbsp;<\/li>\n<li>Cultivating mature donors provides stability and ongoing support during critical fundraising events like Giving Tuesday.<\/li>\n<li>New ideas and approaches energize your donor base, boosting enthusiasm for participation.<\/li>\n<li>Understanding individual motivations builds strong, personal relationships that lead to increased engagement during Giving Tuesday and other fundraising initiatives.<\/li>\n<\/ul>\n<p><strong>Pro tip: <\/strong>Not sure about the messaging for each generation? Try using Artificial Intelligence (AI) writing guides as a tool to craft messages that speak directly to your donor segments. Our <a href=\"\/whitepapers\/generic\/ai-for-nonprofits-your-fundraising-communications-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI guide for nonprofits<\/a> provides you with the information you need to get results from AI.&nbsp;<\/p>\n<p>Get more quick tips for Giving Tuesday. Download your <a href=\"#form\">cheat sheet<\/a> today.<\/p>\n<\/section>\n<section class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<header data-toc-tag=\"Free Giving Tuesday Cheatsheet\" id=\"section-7-toc-1\"><\/header>\n<h2 class=\"wp-block-heading get_demo gutenberg\" id=\"form\">Get your free Giving Tuesday <br>Cheat Sheet<\/h2>\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() 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d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n                <div class='gf_browser_unknown gform_wrapper gravity-theme gform-theme--no-framework gt_2022_cheatsheet_wrapper generic_whitepaper_wrapper' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_71' style='display:none'><div id='gf_71' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <p class='gform_description'><\/p>\n                        <\/div><form data-confirmation-type=\"message\" method='post' enctype='multipart\/form-data' target='gform_ajax_frame_71' id='gform_71' class='gt_2022_cheatsheet generic_whitepaper' action='\/nonprofit-technology-blog\/wp-json\/wp\/v2\/posts\/27939#gf_71' data-formid='71' novalidate>\t\t\t\t\t<div style=\"display: none !important;\" class=\"akismet-fields-container gf_invisible\" data-prefix=\"ak_\">\n\t\t\t\t\t\t<label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label>\n\t\t\t\t\t\t<input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"201\" \/>\n\t\t\t\t\t\t<script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n\t\t\t\t\t<\/div>\n                        <div class='gform-body gform_body'><div id='gform_fields_71' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_71_1\" class=\"gfield gfield--type-text gfield--width-full input-field gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_71_1'>First Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input data-parameter='first_name' name='input_1' id='input_71_1' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_71_2\" class=\"gfield gfield--type-text gfield--width-full input-field gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_71_2'>Last Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input data-parameter='last_name' name='input_2' id='input_71_2' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_71_3\" class=\"gfield gfield--type-email gfield--width-full input-field validate gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_71_3'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input data-parameter='email' name='input_3' id='input_71_3' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_71_4\" class=\"gfield gfield--type-text gfield--width-full input-field gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_71_4'>Organization<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input data-parameter='organization' name='input_4' id='input_71_4' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_71_7\" class=\"gfield gfield--type-select gfield--width-full select-field role-field select-display field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_71_7'>Role (Optional)<\/label><div class='ginput_container ginput_container_select'><select data-parameter='role' name='input_7' id='input_71_7' class='large gfield_select'     aria-invalid=\"false\" ><option value=''  selected>Please choose an option<\/option><option value='Development Director' >Development Director<\/option><option value='Fundraising Assistant' >Fundraising Assistant<\/option><option value='Executive\/Board Member' >Executive\/Board Member<\/option><option value='Volunteer' >Volunteer<\/option><option value='Communications' >Communications<\/option><option value='I do it all!' >I do it all!<\/option><\/select><\/div><\/div><div id=\"field_71_17\" class=\"gfield gfield--type-select gfield--width-full gf_software_interest select-display gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_71_17'>Interested in DonorPerfect?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select data-parameter='software_interest' name='input_17' id='input_71_17' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' disabled selected>Please choose an option<\/option><option value='No' >No<\/option><option value='No, I am a current DonorPerfect client' >No, I am a current DonorPerfect client<\/option><option value='Yes' >Yes<\/option><\/select><\/div><\/div><div id=\"field_71_6\" class=\"gfield gfield--type-select gfield--width-full gf_number_of_constituents select-display gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_71_6'>Number of Constituents<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select data-parameter='number_of_constituents' name='input_6' id='input_71_6' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' disabled selected>Please choose an option<\/option><option value='0 - 500' >0 &#8211; 500<\/option><option value='501 - 1,000' >501 &#8211; 1,000<\/option><option value='1,001 - 2,500' >1,001 &#8211; 2,500<\/option><option value='2,501 - 6,000' >2,501 &#8211; 6,000<\/option><option value='6,001 - 20,000' >6,001 &#8211; 20,000<\/option><option value='20,001 - 50,000' >20,001 &#8211; 50,000<\/option><option value='50,001 - 100,000' >50,001 &#8211; 100,000<\/option><option value='100,001 - 200,00' >100,001 &#8211; 200,00<\/option><option value='200,001+' >200,001+<\/option><option value='Other' >Other<\/option><option value='Unknown' >Unknown<\/option><\/select><\/div><\/div><div id=\"field_71_5\" class=\"gfield gfield--type-select gfield--width-full gf_state_province select-display gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_71_5'>State\/Province<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select data-parameter='state_province' name='input_5' id='input_71_5' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' disabled selected>Please choose an option<\/option><option value='Other' >Other<\/option><option value='AB' >AB<\/option><option value='AK' >AK<\/option><option value='AL' >AL<\/option><option value='AR' >AR<\/option><option value='AZ' >AZ<\/option><option value='BC' >BC<\/option><option value='CA' >CA<\/option><option value='CO' 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