{"id":29786,"date":"2024-07-16T10:00:00","date_gmt":"2024-07-16T14:00:00","guid":{"rendered":"https:\/\/www.donorperfect.com\/nonprofit-technology-blog\/?p=29786"},"modified":"2024-07-25T14:14:35","modified_gmt":"2024-07-25T18:14:35","slug":"donor-engagement-funnel","status":"publish","type":"post","link":"https:\/\/www.donorperfect.com\/nonprofit-technology-blog\/fundraising-software\/donor-engagement-funnel\/","title":{"rendered":"The Digital Donor Engagement Funnel"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"h-4-donor-engagement-solutions-to-convert-new-supporters\">4 Donor Engagement Solutions to Convert New Supporters<\/h3>\n<p>The traditional <a href=\"#faq\">donor funnel<\/a> has been around for years, but as many nonprofit professionals have pointed out, it\u2019s flawed. The old model has failed fundraisers because it\u2019s organized by monetary involvement, with a goal of converting prospects to major givers &#8211; essentially treating fundraising like sales. While consumers buy things they want or need, today\u2019s donors contribute to causes they feel close to, and they\u2019re resistant to being herded through a predetermined, sales-like process.<\/p>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"714\" src=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/engagement-pyramid-blog2v3-1-1024x714.png\" alt=\"An infographic of the Funnel Engagement concept.\" class=\"wp-image-29787\" srcset=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/engagement-pyramid-blog2v3-1-1024x714.png 1024w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/engagement-pyramid-blog2v3-1-300x209.png 300w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/engagement-pyramid-blog2v3-1-768x536.png 768w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/engagement-pyramid-blog2v3-1-100x70.png 100w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/engagement-pyramid-blog2v3-1.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<p>The purpose of our modern donor engagement funnel is to narrow a large pool of potential donors down to those ready to contribute. It centers the donor&#8217;s connection with your nonprofit, rather than their monetary contributions, highlighting organic opportunities to work together more closely. The idea is to encourage activities that raise money without creating a stressful environment with unrealistic expectations.<\/p>\n<p>To help you envision a clear path to your revenue goals, we created&nbsp;<strong>Donor Engagement Models for the Digital Age<\/strong>, a blog series where we reimagine traditional fundraising models with a modern twist \u2013 prioritizing connections over gifts:<\/p>\n<ul class=\"wp-block-list\">\n<li>Donor Engagement Models: What They Are &amp; How to Use Them<\/li>\n<li>The Digital Donor Engagement Pyramid<\/li>\n<li>The Digital Donor Engagement Loop<\/li>\n<li>The Digital Donor Engagement Network<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\" id=\"h-4-donor-engagement-solutions-to-convert-new-supporters-1\">4 Donor Engagement Solutions to Convert New Supporters<\/h2>\n<p>Here are four ways to connect with potential donors entering your Digital Donor Engagement Funnel and determine who is ready to contribute further.<\/p>\n<div class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<header data-toc-tag=\"1. Nonprofit storytelling\" id=\"section-1-toc-1\"><\/header>\n<h2 class=\"wp-block-heading\" id=\"h-1-nonprofit-storytelling\">1. Nonprofit storytelling<\/h2>\n<p>Successful donor engagement lies in the power of <a href=\"\/nonprofit-technology-blog\/featured\/nonprofit-storytelling-communications\/\">nonprofit storytelling<\/a>. Modern donors seek a connection to your cause before committing, so it\u2019s crucial to inspire them with content that\u2019s relevant to their interests. Your website, social media, emails, blogs, and newsletters should touch their hearts and provide compelling reasons to get involved.<\/p>\n<p>Creating content that resonates can be made easy by <a href=\"\/whitepapers\/generic\/donor-persona-checklist\/\" target=\"_blank\" rel=\"noreferrer noopener\">developing donor personas<\/a>, or fictional representations of each major group. Consider what each group should know about your mission or what they might be surprised to learn about your work. Focus on speaking to their lived experiences while informing them about your cause.<\/p>\n<p><strong>This process is actually much easier than it sounds.<\/strong> You can collect email addresses through entry-level engagements &#8211; like newsletter signups &#8211; and use an email marketing tool &#8211; like Constant Contact &#8211; to segment your donors based on their interests. From there, you can <a href=\"\/email-campaign-design-constant-contact-webinar\/\" target=\"_blank\" rel=\"noreferrer noopener\">send emails<\/a> to each group that are specifically relevant to them.<\/p>\n<p><strong>Connection win:<\/strong> They get to know your work without feeling pressure to give, and you inspire them with the impact they can create with your organization.<\/p>\n<div class=\"sw-card text\"><div>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p class=\"has-text-align-left\" style=\"font-size:18px\"><a href=\"\/fundraising-software\/integrated-online-forms\/\">DonorPerfect Online Forms<\/a> are customizable because it\u2019s important to show why you do what you do. Take those warm moments from your mission work and represent them in a quote or photo on your donation form.<\/p>\n<p class=\"has-text-align-left\" style=\"font-size:18px\">DonorPerfect systems also come furnished with <a href=\"\/factsheets\/constant-contact\/\">Constant Contact email marketing<\/a>, the nonprofit sector\u2019s top storytelling tool.<\/p>\n<\/div>\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"740\" height=\"600\" src=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/online-forms-donation-form.jpg\" alt=\"A preview of an online form.\" class=\"wp-image-29704\" srcset=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/online-forms-donation-form.jpg 740w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/online-forms-donation-form-300x243.jpg 300w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/online-forms-donation-form-100x81.jpg 100w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<div class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<header data-toc-tag=\"2. QR codes\" id=\"section-1-toc-2\"><\/header>\n<h2 class=\"wp-block-heading\" id=\"h-2-qr-codes\">2. QR codes<\/h2>\n<p><a href=\"\/nonprofit-technology-blog\/nonprofit-technology\/email-direct-mail-qr-code-fundraising\/\">QR codes present an excellent opportunity to connect with potential donors<\/a>. To engage with people who aren\u2019t ready to give but want more information, you can use a QR code to send them to your volunteer or newsletter signup form. For example, they may see your poster at a local store and scan to learn more. Now that they\u2019ve expressed interest, and you\u2019ve collected their email address, you can reach out again in the future.<\/p>\n<p>When they\u2019re ready to give, instead of writing checks, mailing cash, or sharing credit card information over the phone, they can simply scan a QR code to access your giving page. Combined with secure payment options like Venmo and PayPal, QR codes allow donors to give instantly, capturing their intent at the moment of inspiration.<\/p>\n<p>This significantly reduces friction in your engagement process, making it much more effective in garnering names and gifts. Plus, you can \u201csay more\u201d in fewer words, letting your QR code lead them to helpful resources like photos, articles, videos, and more.<\/p>\n<p><strong>Connection win:<\/strong> Your audience expresses interest in learning more about your work, with minimal effort, and you save money on printed materials that prove to be much more effective.<\/p>\n<div class=\"sw-card text\"><div>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<p class=\"has-text-align-left\">DonorPerfect has a <a href=\"https:\/\/donorperfect.givecloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">free QR Code<\/a> Generator for your needs. Slap a QR code on any of your printed materials &#8211; signs, newsletters, flyers, balloons, whatever you choose &#8211; so people can easily scan it (leading them to your signup, giving page, or website) to see what you do. And if you\u2019re a DonorPerfect Online Forms user, <a href=\"\/factsheets\/paypal-for-dp-forms\/\">you can enable Venmo and PayPal<\/a>, as well as <a href=\"https:\/\/donorperfect.givecloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Apple and Google Pay<\/a>!<\/p>\n<\/div>\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:45%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"675\" height=\"419\" src=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/paypal-factsheet-image.png\" alt=\"A preview of paying with PayPal.\" class=\"wp-image-29706\" srcset=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/paypal-factsheet-image.png 675w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/paypal-factsheet-image-300x186.png 300w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/paypal-factsheet-image-100x62.png 100w\" sizes=\"(max-width: 675px) 100vw, 675px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<div class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<header data-toc-tag=\"3. Crowdfunding\" id=\"section-1-toc-3\"><\/header>\n<h2 class=\"wp-block-heading\" id=\"h-3-crowdfunding\">3. Crowdfunding<\/h2>\n<p>Crowdfunding, similar to peer-to-peer fundraising, allows you to inspire those outside your immediate circle. By enabling prospective supporters to launch their own campaigns tied to special occasions or personal milestones, you can empower anyone to become an advocate for your cause.<\/p>\n<p>The personal touch of these campaigns, <a href=\"\/fundraising-software\/integrated-online-forms\/\">when combined with a user-friendly platform and customizable templates<\/a>, simplifies the process of connecting and contributing. As they witness the tangible impact of their gifts towards your goals, such as funding annual programs or upgrading resources, they&#8217;re more likely to become recurring advocates.<\/p>\n<p><strong>Connection win:<\/strong> They can rally around a personal cause with friends and family, and your mission is put directly in front of new people with similar interests.<\/p>\n<div class=\"sw-card text\"><div>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p class=\"has-text-align-left\">DonorPerfect Online Forms <a href=\"https:\/\/pawsabilities-animal-shelter.givecloud.co\/fundraising\/p2p\/donate\/LGKDPYER\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">allow anyone to create a crowdfunding page<\/a> that they can quickly and easily share on social media. People you don\u2019t know can take whatever action they\u2019d like (share without donating, donate without sharing, or even create their own fundraiser)!<\/p>\n<\/div>\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/Pawsibilities-2-1024x1024.png\" alt=\"A preview of online forms.\" class=\"wp-image-29707\" srcset=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/Pawsibilities-2-1024x1024.png 1024w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/Pawsibilities-2-300x300.png 300w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/Pawsibilities-2-150x150.png 150w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/Pawsibilities-2-768x768.png 768w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/Pawsibilities-2-100x100.png 100w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/Pawsibilities-2.png 1042w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<div class=\"wp-block-group content-section is-layout-constrained wp-block-group-is-layout-constrained\">\n<header data-toc-tag=\"4. Prospect research\" id=\"section-1-toc-4\"><\/header>\n<h2 class=\"wp-block-heading\" id=\"h-4-prospect-research\">4. Prospect research<\/h2>\n<p>What if you could knowingly engage the right donors with the right solicitation at the right time? Donor engagement would be a breeze, wouldn\u2019t it?<\/p>\n<p>Artificial intelligence (AI) has enabled nonprofit organizations to do just that. Specifically, donor prospect research analyzes behavior patterns to determine how likely a person is to give to your organization. <a href=\"\/nonprofit-technology-blog\/donorperfect-community-network-conference\/nonprofit-donor-connections-ai-prospect-research\/\">Some tools even generate predictive scores that indicate a person\u2019s readiness to give<\/a>.<\/p>\n<p>Speaking to your prospects\u2019 interests and experiences through a targeted, multichannel approach not only improves your fundraising outcomes but also conserves your precious resources. Plus, your prospects can learn about an organization that\u2019s linked to their philanthropic goals without having to go looking for it themselves!<\/p>\n<p><strong>Connection win:<\/strong> They can further their philanthropic journey with a cause close to their heart, and you can start a conversation over your common bonds.<\/p>\n<div class=\"sw-card text\"><div>\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p class=\"has-text-align-left\">Research platforms like DonorSearch, <a href=\"\/integrations\/prospect-research\/donorsearch\/\">which integrates with DonorPerfect<\/a>, offer sophisticated tools to identify potential first-time donors, highlight first-time donors likely to make a second gift and pinpoint donors primed for larger contributions.<\/p>\n<\/div>\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"387\" height=\"479\" src=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/donorsearch-donor-profile-1.jpg\" alt=\"A donor profile on Donor Search.\" class=\"wp-image-29708\" srcset=\"https:\/\/uploads.donorperfect.com\/images\/sites\/2\/donorsearch-donor-profile-1.jpg 387w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/donorsearch-donor-profile-1-242x300.jpg 242w, https:\/\/uploads.donorperfect.com\/images\/sites\/2\/donorsearch-donor-profile-1-100x124.jpg 100w\" sizes=\"(max-width: 387px) 100vw, 387px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<div style=\"height:2px\" aria-hidden=\"true\" id=\"faq\" class=\"wp-block-spacer\"><\/div>\n\t\t<section class=\"sw-faq-container contain\">\n\t\t\t<h2 class=\"faq-header\">Frequently Asked Questions<\/h2>\t\t<div class=\"accordion\">\n\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t<div class=\"header open-accordion\" data-gtm-id=\"icon-link-expand\">\n\t\t\t\t\t<p><strong>1. <\/strong><strong>What is a donor funnel?<\/strong><\/p><div class=\"chevron-shadow\"><i class=\"accordion_close fa-solid fa-chevron-down\" aria-hidden=\"true\"><\/i><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"accordion-text hidden\"><p>A donor funnel is a visual representation of potential donors&#8217; journey before contributing to a nonprofit organization or cause. It is shaped like an inverted pyramid, with the widest part at the top representing the initial large pool of potential donors who are aware of the organization. The sections become narrower towards the bottom, illustrating how the number of people decreases at each stage as some drop off and do not proceed further.<\/p>\n<p>The different narrowing sections of the funnel represent the various stages potential donors move through, such as initial awareness, learning about the mission, consideration of donating, and finally converting into actual donors at the bottom narrowest part. Understanding this funnel allows nonprofits to develop strategies that guide donors toward deeper engagement with the organization.<\/p>\n<\/div>\n\t\t\t\t<hr>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"accordion-section\">\n\t\t\t\t<div class=\"header open-accordion\" data-gtm-id=\"icon-link-expand\">\n\t\t\t\t\t<p><strong>2. <\/strong><strong>Which donor engagement model should I use?<\/strong><\/p><div class=\"chevron-shadow\"><i class=\"accordion_close fa-solid fa-chevron-down\" aria-hidden=\"true\"><\/i><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"accordion-text hidden\"><p>Different donor engagement models are suited to different types of nonprofits, depending on what they are striving to accomplish. Models are often distinguished by the type of engagement (e.g. communicative vs. monetary), the goal of your engagement (e.g. reducing donor churn), and the motivation behind the engagement (e.g. part of a philanthropic journey vs. a personal connection to a specific cause).<\/p>\n<ul>\n<li>A <strong>donor engagement funnel<\/strong> can be used to convert supporters. Its function is to narrow a large pool of potential donors down to those ready to contribute.<\/li>\n<\/ul>\n<ul>\n<li>A <strong>donor engagement pyramid<\/strong> can be used to increase participation. Its function is to build connections with contacts who are ready to elevate their philanthropy.<\/li>\n<li>A <strong>donor engagement loop<\/strong> can be used to reduce donor churn\/turnover. Its function is to establish ongoing outreach patterns to keep donors engaged.<\/li>\n<li>A <strong>donor engagement network<\/strong> is like \u201cthe six degrees of separation\u201d &#8211; its function is to identify potential donors connected to you through a chain of acquaintances.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<hr>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is a donor funnel?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A donor funnel is a visual representation of potential donors&#8217; journey before contributing to a nonprofit organization or cause. It is shaped like an inverted pyramid, with the widest part at the top representing the initial large pool of potential donors who are aware of the organization. The sections become narrower towards the bottom, illustrating how the number of people decreases at each stage as some drop off and do not proceed further.<\/p>\\n<p>The different narrowing sections of the funnel represent the various stages potential donors move through, such as initial awareness, learning about the mission, consideration of donating, and finally converting into actual donors at the bottom narrowest part. Understanding this funnel allows nonprofits to develop strategies that guide donors toward deeper engagement with the organization.<\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Which donor engagement model should I use?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Different donor engagement models are suited to different types of nonprofits, depending on what they are striving to accomplish. Models are often distinguished by the type of engagement (e.g. communicative vs. monetary), the goal of your engagement (e.g. reducing donor churn), and the motivation behind the engagement (e.g. part of a philanthropic journey vs. a personal connection to a specific cause).<\/p>\\n<ul>\\n<li>A <strong>donor engagement funnel<\/strong> can be used to convert supporters. Its function is to narrow a large pool of potential donors down to those ready to contribute.<\/li>\\n<\/ul>\\n<ul>\\n<li>A <strong>donor engagement pyramid<\/strong> can be used to increase participation. Its function is to build connections with contacts who are ready to elevate their philanthropy.<\/li>\\n<li>A <strong>donor engagement loop<\/strong> can be used to reduce donor churn\/turnover. Its function is to establish ongoing outreach patterns to keep donors engaged.<\/li>\\n<li>A <strong>donor engagement network<\/strong> is like \\u201cthe six degrees of separation\\u201d &#8211; its function is to identify potential donors connected to you through a chain of acquaintances.<\/li>\\n<\/ul>\\n\"}}]}<\/script>\n<p>Continue your exploration with our next blog, <strong><a href=\"\/nonprofit-technology-blog\/fundraising-software\/donor-engagement-pyramid\/\">The Digital Donor Engagement Pyramid<\/a><\/strong>.<\/p>\n<h2 class=\"wp-block-heading get_demo gutenberg\" id=\"h-get-donor-engagement-models-for-the-digital-age\">Get Donor Engagement Models <br>for the Digital Age<\/h2>\n<p class=\"get_demo gutenberg\"><\/p>\n<script>\nvar 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);\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>4 Donor Engagement Solutions to Convert New Supporters The traditional donor funnel has been around for years, but as many nonprofit professionals have pointed out, it\u2019s flawed. The old model has failed fundraisers because it\u2019s organized by monetary involvement, with a goal of converting prospects to major givers &#8211; essentially treating fundraising like sales. 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