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Implementation Team Bios

Our Implementation Department has years of experience to provide you with a professional and timely implementation. We help you gain full use of the DonorPerfect system and any other components purchased. Please take a moment to get acquainted with our team.

Implementation Manager

Eleanor018

Eleanor Stasio

Year of Hire
2011

What I like about my job
In my opinion, implementing new clients to DonorPerfect Online is the most important thing we can do leading to their success. I love the opportunities to improve and make the implementation experience the best that it can be.

Fun Fact
I enjoy exercise and am a spin instructor in my spare time.

Email Eleanor





Implementation Coordinators

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Evan Doyle – Team Lead

Year of Hire
2011

What I like about my job
I really enjoy working with different nonprofit organizations on projects that make it easier for them to fulfill their mission.

Fun Fact
I am a huge fan of Philadelphia sports teams, especially the Philadelphia Eagles. I’ve had season tickets since 2004.

Email Evan






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Ryan Cox

Year of Hire
2013

What I like about my job
I really enjoy being the person responsible for introducing our clients to DonorPerfect. I appreciate being able to provide them with a basic knowledge of the system which will start them on the path to success.

Fun Fact
I try to travel once a year to see the Philadelphia Phillies play in another city. I hope to visit all thirty Major League Baseball stadiums one day.

Email Ryan






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Miranda Gibson

Year of Hire
2014

What I like about my job
My position as an Implementation Coordinator and Training Specialist is very rewarding, because I have the unique ability to follow my clients all the way through the implementation process and teach them how to use DonorPerfect to ease their daily tasks and improve efficiency. It’s a pleasure to work with such generous organizations and people.

Fun Fact
I played rugby in high school for the Doylestown Dragons and was recruited to play for the Women’s Junior All American Team.

Email Miranda






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Christy Heine

Year of Hire
2014

What I like about my job
I love that I get to work with great people, both my co-workers and the clients we help! I’m always in awe of the valuable programs that our clients provide to others and am so happy for the small part I get to play in assisting organizations like these accomplish their mission statements!

Fun Fact
One of the best parts of my day is coming home to my dog!

Email Christy






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Ann Marie Marburg

Year of Hire
1999

What I like about my job
It is a joy to work with new and long time clients to help them gain a better understanding of how our software can be customized and personalized to fit their specific needs. We have so many wonderful clients. They are out helping to make the world a better, safer place for everyone. It’s a priviledge to be able to help them make their jobs easier so they can spend more time helping others.

Fun Fact
I love baking. I like everything from making special cakes for my children’s birthday parties, to making fun treats to enhance all the holiday celebrations.

Email Ann Marie






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Michael Carboni

Year of Hire
2007

What I like about my job
I started in our Support Department and moved to the WebLink team less than a year later. After working with WebLink for a couple of years, I became the first Implementation Coordinator. I mostly work with our clients transitioning from the installed version of DonorPerfect to DonorPerfect Online.

Fun Fact
I am heavily involved with my local soccer club as a coach and board member. I also coach baseball and volunteer time as a board member for my children’s elementary school PTA.

Email Michael





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Laurie Wernick

Year of Hire
1999

What I like about my job
I enjoy helping clients organize their systems in a way that will make their job, data entry, and reporting easier. My patience, background in teaching, and attention to detail make this a perfect fit for me.

Fun Fact
I have been exploring the “Nutritarian” diet and joined a CSA. Interesting spices and balsamic vinegars have found their way into my life!

Email Laurie





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Data Services Specialists

jim

Jim Frank

Year of Hire
2013

What I like about my job
I enjoy solving puzzles like working with different types of data.

Fun Fact
I’ve lived in 4 different states. North Dakota, New York, Maine and now Pennsylvania.

Email Jim





ken

Ken Kinslow

Year of Hire
2001

What I like about my job
I love to help our clients. It is very rewarding to help people who work on the front lines of many wonderful causes. I started in Support and then moved to Data Services and WebLink. This well-rounded knowledge of our products is helpful as I interact with new customers.

Fun Fact
I am a huge fan of Jazz music and actually drum in a band sometimes on the weekend. I like to dabble in the kitchen and am a life-long student of wine and food pairing of which some say I’m quite expert.

Email Ken



chris

Chris Magyar

Year of Hire
2011

What I like about my job
Each transfer is its own puzzle to figure out.

Fun Fact
I hiked for two weeks in New Mexico.

Email Chris





ronit

Ronit Portet

Year of Hire
2003

What I like about my job
I enjoy the diversity in the various types of data we convert. I like finding the best way to bring it into DonorPerfect so our clients have a great start with our software.

Fun Fact
I love walking and on the weekend, I walk 10-12 miles with 3 other women. We have been doing this since 1995.

Email Ronit





stan

Stan Singer

Year of Hire
2012

What I like about my job
I love working with people to help make their data as useful as possible to aid their fundraising efforts.

Fun Fact
I have 3 boats and a Jet Ski, but at least one is for sale.

Email Stan





rick

Rick Steinberger

Year of Hire
1997

What I like about my job
I enjoy working the puzzles of moving information from one system to another.

Fun Fact
I once did stand-up comedy at a club called Bonkers.

Email Rick





linda

Linda Wagner

Year of Hire
1999

What I like about my job
Each day brings a new challenge, so the job stays fresh. I enjoy knowing that the work I do helps our clients help people in their community.

Fun Fact
I love all types of crafts, including quilting and making my own jewelry.

Email Linda





zack

Zack Walton

Year of Hire
2008

What I like about my job
I like my job because every project is different and I overcome challenges that make me better at what I do.

Fun Fact
I graduated from Penn State Abington.

Email Zack





jim

Jim Fannon

Year of Hire
2014

What I like about my job
I like working with clients and finding the best possible way our software can improve their fundraising efforts. Each data transfer is unique and brings new challenges in my work everyday.

Fun Fact
I am a 2014 graduate of Pennsylvania State University. I love to watch movies and in my free time I enjoy playing softball and soccer.

Email Jim





Terri

Terri Webb

Year of Hire
2014

What I like about my job
I like working with data and finding ways to improve our data transfer processes. I love that DonorPerfect aids our clients in fulfilling their missions to make the world a better place and I am proud to be a part of that.

Fun Fact
I come from a family of eight girls and love spending time with my ever-growing extended family.

Email Terri





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Payment Processing Specialists

shane

Shane McMullen – Team Lead

Year of Hire
2011

What I like about my job
I enjoy being a resource for both our clients and internal teams in regards to Payment Processing.

Fun Fact
I am a die hard Philly sports fan!

Email Shane





steve

Steve Smaglio

Year of Hire
2013

What I like about my job
I enjoy selling and supporting different software and helping clients on an every day basis.

Fun Fact
I have a twin sister.

Email Steve





becky

Becky Stokes

Year of Hire
2012

What I like about my job
I enjoy knowing that I make a difference every day supporting our clients and the other members of my team. It is very satisfying to solve problems and then share with others what I’ve learned.

Fun Fact
I am a huge advocate for children and adults living with disabilities. I worked as a Personal Care Assistant for 15 years before coming to SofterWare and currently volunteer with the Hopes and Dreams Foundation.

Email Becky





Ryan

Ryan Edwards

Year of Hire
2015

What I like about my job
I love working with DonorPerfect clients because they are out there aiding great causes. By helping them, I feel that I am contributing to those causes as well.

Fun Fact
I’m a Philadelphia Eagles season ticket holder.

Email Ryan





Dan

Dan Colbeth

Year of Hire
2015

What I like about my job
I enjoy being able to put all of my experience in customer service, that has been cultivated over the last 10 years, into helping clients who are dedicating thier lives to the betterment of those in need.

Fun Fact
I started my customer service career in Culinary Arts and became a Sous Chef before I went back to college and attained my B.A. in Management Information Systems at Temple University’s Fox School of Business.

Email Dan





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Training Specialists

lori

Lori Skibjak – Team Lead

Year of Hire
2007

What I like about my job
I started out as a trainer and became one of the first Implementation Coordinators. I’ve since moved back into training and feel that the experience of working on both sides of the implementation process has helped me understand the needs of the clients better. It’s a pleasure to work with so many caring organizations.

Fun Fact
I love to bake, especially when it comes to anything chocolate.

Email Lori






arlene

Arlene Berkowitz

Year of Hire
2001

What I like about my job
I love making DonorPerfect the perfect fit for each client. Its flexibility and customizability allow me to find the best solutions for our clients with the goal of helping them raise more funds.

Fun Fact
I love combining my passion for photography and traveling abroad and across the United States. I also speak Spanish and French.

Email Arlene





tom

Tom Heitzenrater

Year of Hire
1997

What I like about my job
I get to visit with fundraisers in their natural habitat. It is great to get an up close view of each nonprofit’s mission. People just light up when they talk about why their organization matters to the world.

Fun Fact
I’m a news junkie and an avid reader of U.S. history.

Email Tom





kelly

Kelly Ramage

Year of Hire
1997

What I like about my job
I love working with people. Helping clients learn to make DonorPerfect a tool that eases their jobs and leads to more efficiency is just icing on the cake.

Fun Fact
I enjoy outdoor activities such as running, biking, and cross-country skiing. I have been known to train for 200-mile bike rides.

Email Kelly





kelly

Janet Carroll

Year of Hire
2003

What I like about my job
I enjoy helping people, and teaching them to understand and manage their databases is very rewarding. Creatively working with databases has always been a fun part of my career. Non-Profit employees need to learn how to get the most out of their database to accomplish their mission and it gives me great satisfaction to help them get there!

Fun Fact
I had my own (low cholesterol) baking business and have also run events (art auctions for one organization) or co-chaired part of events for non-profits (paid concessions as well as complementary concessions at a major LPGA tournament for another organization).

Email Janet





kelly

Donna Mitchell

Year of Hire
2015

What I like about my job
I love being a trainer because not only am I helping our clients get the most out of DPO, I am also helping the people and causes they are working so hard for. As the newest team member, I can easily relate to our clients’ challenges in being overwhelmed by DPO and all it has to offer. I like to think that I am growing up with them in the world of DPO, and that I am doing my part to make their experience a great one!

Fun Fact
I used to sing in a Jazz band. I am a trivia fan, particularly movies and TV. I am the self-appointed “Commissioner” of the #grammarpolice. I used to own an Internet cafe called Sweet Bytes with my Mom. I am ServSafe Certified!

Email Donna





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