• DonorPerfect US
  • DonorPerfect Canada
  • DonorPerfect United Kingdom

Support Plans Comparison

Choose the Support Plan that fits your needs and budget.

Support Services
User Meetings
User Forum
Clients Only Web Site
Client Satisfaction Liaison
Call-the-President Hotline
Custom Report Assistance    
Product Updates
Product Updates & Enhancements
Pre-Release Enhancements  
Live Customer Support
Remote Access Support  
Email Support  
FAX Support  
Phone Support  
Toll Free Phone Support    
Emergency Phone Number    
24-Hour Emergency Pager Notification
(USA/Canada Clients Only)
Support Availability
Telephone Support Hours   Monday-Friday
8:30 A.M. – 8:00 P.M.
(Eastern Time)
8:30 A.M. – 8:00 P.M.
(Eastern Time)
+ 24-Hour Pager
Maximum Time to Call Back   Same Day or 1 Business Day 2 Hours or less