• DonorPerfect US
  • DonorPerfect Canada
  • DonorPerfect United Kingdom


Our Support Plans Help You Get the Most Out of DonorPerfect!

DonorPerfect is backed by the best support team in the industry. We offer a variety of support plans designed to meet each organization’s budget and service requirements.

Choose the Support Plan that fits your needs and budget.

Product Updates
Product Updates & Enhancements
Pre-Release Enhancements 
Support Services
User Meetings
User Forum
Clients Only Web Site
Client Advocate
Call-the-President Hotline
Custom Report Assistance  
Live Customer Support
Remote Access Support 
Email Support 
FAX Support 
Phone Support 
LiveChat Support 
Toll Free Phone Support  
Emergency Phone Number  
24-Hour Emergency Pager Notification
(USA/Canada Clients Only)
Support Availability
Support Hours Monday-Friday
8:30 A.M. – 8:00 P.M.
(Eastern Time)
8:30 A.M. – 8:00 P.M.
(Eastern Time)
+ 24-Hour Pager
Maximum Time to Call Back Same Day or 1 Business Day2 Hours or fewer

*Except on holidays
Email support and LiveChat during business hours only