• DonorPerfect US
  • DonorPerfect Canada
  • DonorPerfect United Kingdom


Our Support Plans Help You Get the Most Out of DonorPerfect!

DonorPerfect is backed by the best support team in the industry. We offer a variety of support plans designed to meet each organization’s budget and service requirements.

Choose the Support Plan that fits your needs and budget.

Maintenance Full Premium
Product Updates
Product Updates & Enhancements
Pre-Release Enhancements  
Support Services
User Meetings
User Forum
Clients Only Web Site
Client Advocate
Call-the-President Hotline
Custom Report Assistance    
Live Customer Support
Remote Access Support  
Email Support  
FAX Support  
Phone Support  
LiveChat Support  
Toll Free Phone Support    
Emergency Phone Number    
24-Hour Emergency Pager Notification
(USA/Canada Clients Only)
Support Availability
Support Hours   Monday-Friday
9 A.M. – 8:00 P.M.
(Eastern Time)
9 A.M. – 8:00 P.M.
(Eastern Time)
+ 24-Hour Pager
Maximum Time to Call Back   Same Day or 1 Business Day 2 Hours or fewer

*Except on holidays