Fundraising Software Support

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Choose the Support Plan that fits
your needs and budget

LIVE CUSTOMER SUPPORT	PREMIUM	FULL	MAINTENANCE
Phone Support	(800 #)	(Regular #)	Not Available
FAX Support	(800 #)	(Regular #)	Not Available
24 Hour Emergency Pager Notification (USA/Canada Clients Only)		Not Available	Not Available
Emergency Phone Interrupt		Not Available	Not Available
Remote Access Support			Not Available
Email Support			Not Available
SUPPORT AVAILABILITY
Telephone Support Hours:	Monday - Friday: 8:30am - 8:00pm Eastern Time + 24 Hour Pager	Monday - Friday: 8:30am - 8:00pm Eastern Time	Not Available
Guaranteed Maximum Time to Call Back:	2 Hours or less	Same Day or 1 Business Day
PRODUCT UPDATES
Product Updates & Enhancements
Pre-Release Enhancements		Not Available	Not Available
Customized Revisions		Not Available	Not Available
ADDITIONAL SUPPORT SERVICES
Third Party Product Support		Not Available	Not Available
Custom Report Creation Assistance		Additional Charge	Additional Charge
User Meetings
E-Tips
Newsletters
User Forum
Clients Only Web Site
Client Satisfaction Liaison
Call the President Hotline
ACCESS TO OTHER SERVICES
Access to Customized Programming			Not Available
Access to Data Services			10% Surcharge
Access to Training			10% Surcharge
MORE INFORMATION
Service Descriptions Frequently Asked Questions

Fundraising CRM Software | Constituent & Donor Management | Donation & Gift Tracking | Online Fundraising Tools
DONORPERFECT HOME | CLIENT LOGIN | FREE FUNDRAISING SOFTWARE DEMO
Contact Sales: 800-220-8111 • Copyright 2007 SofterWare, Inc.