Support

Our Support Plans Help You Get the Most Out of DonorPerfect!

DonorPerfect is backed by the best support team in the industry. We offer a variety of support plans designed to meet each organization's budget and service requirements.

Choose the Support Plan that fits your needs and budget.


Product Updates
Product Updates & Enhancements
Pre-Release Enhancements
Support Services
User Meetings
E-Tips
Newsletters
User Forum
Clients Only Web Site
Client Advocate
Call-the-President Hotline
Custom Report Assistance
Live Customer Support
Remote Access Support
Email Support
FAX Support
Phone Support
LiveChat Support
Toll Free Phone Support
Emergency Phone Number
24-Hour Emergency Pager Notification (USA/Canada Clients Only)
Support Availability
Support Hours	Monday-Friday 8:30 A.M. - 8:00 P.M. (Eastern Time)	Monday-Friday 8:30 A.M. - 8:00 P.M. (Eastern Time) + 24-Hour Pager
Maximum Time to Call Back	Same Day or 1 Business Day	2 Hours or fewer

*Except on holidays
Email support and LiveChat during business hours only

Top Benefits of Support

Still not conviced support is right for you?

Click here to see some of the top benefits of having a support plan

Have Questions

Have questions about our Support Plans?
Click here to see some Frequently Ask Questions

Need more details?
Click here to get all the facts and details about our Support Plans and Features (PDF)

Client Support Renewal

For all questions and details regarding your support plan, call: 800-220-3537

To renew your support, call: 800-848-3279

Client Testimonial

DonorPerfect Fundraising Software support team is incredible! When I was a novice, DonorPerfect set up regular conference calls to address my questions and help modify the spreadsheets to fit the data collection needs of our agency.

Karen Knavel, New Avenues to Independence, Inc.