Support

Our Support Plans Help You Get the Most Out of DonorPerfect!

DonorPerfect is backed by the best support team in the industry. We offer a variety of support plans designed to meet each organization's budget and service requirements.

Choose the Support Plan that fits your needs and budget.

Maintenance Full Premium
Product Updates
Product Updates & Enhancements
Pre-Release Enhancements  
Support Services
User Meetings
E-Tips
User Forum
Clients Only Web Site
Client Advocate
Call-the-President Hotline
Custom Report Assistance    
Live Customer Support
Remote Access Support  
Email Support  
FAX Support  
Phone Support  
LiveChat Support  
Toll Free Phone Support    
Emergency Phone Number    
24-Hour Emergency Pager Notification
(USA/Canada Clients Only)
   
Support Availability
Support Hours   Monday-Friday
8:30 A.M. - 8:00 P.M.
(Eastern Time)
Monday-Friday
8:30 A.M. - 8:00 P.M.
(Eastern Time)
+ 24-Hour Pager
Maximum Time to Call Back   Same Day or 1 Business Day 2 Hours or fewer

*Except on holidays
Email support and LiveChat during business hours only

Free Fundraising Software Demo Link

Client Support Renewal

For all questions and details regarding your support plan, call: 800-220-3537

To renew your support, call: 800-848-3279

Client Testimonial

5.0 star rating

DonorPerfect Fundraising Software support team is incredible! When I was a novice, DonorPerfect set up regular conference calls to address my questions and help modify the spreadsheets to fit the data collection needs of our agency.

Karen Knavel, New Avenues to Independence, Inc.