Support

Our Support Plans Help You Get the Most Out of DonorPerfect!

DonorPerfect is backed by the best support team in the industry. We offer a variety of support plans designed to meet each organization's budget and service requirements.

Choose the Support Plan that fits your needs and budget.

Maintenance Full Premium
Product Updates
Product Updates & Enhancements
Pre-Release Enhancements  
Support Services
User Meetings
E-Tips
User Forum
Clients Only Web Site
Client Advocate
Call-the-President Hotline
Custom Report Assistance    
Live Customer Support
Remote Access Support  
Email Support  
FAX Support  
Phone Support  
LiveChat Support  
Toll Free Phone Support    
Emergency Phone Number    
24-Hour Emergency Pager Notification
(USA/Canada Clients Only)
   
Support Availability
Support Hours   Monday-Friday
8:30 A.M. - 8:00 P.M.
(Eastern Time)
Monday-Friday
8:30 A.M. - 8:00 P.M.
(Eastern Time)
+ 24-Hour Pager
Maximum Time to Call Back   Same Day or 1 Business Day 2 Hours or fewer

*Except on holidays
Email support and LiveChat during business hours only

Free Fundraising Software Demo Link

Client Support Renewal

For all questions and details regarding your support plan, call: 800-220-3537

To renew your support, call: 800-848-3279

Client Testimonial

5.0 star rating

DonorPerfect Fundraising Software support team is incredible! When I was a novice, DonorPerfect set up regular conference calls to address my questions and help modify the spreadsheets to fit the data collection needs of our agency.

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