When Trust Matters Most: DonorPerfect’s Commitment to Transparency and Accountability

Making difficult decisions to protect what matters

We confirmed unauthorized activity involving certain DonorPerfect systems. We engaged cybersecurity experts to investigate the incident and assess its impact.

When we identified the security activity, we made the difficult decision to temporarily restrict access to DonorPerfect and certain related services while our teams investigated and implemented protective measures.

We knew restricting access would disrupt the organizations that rely on our technology and that fundraising software supports critical operations, donor relationships, and the programs that nonprofits deliver to their communities. Taking systems offline was not a decision we made lightly, but we believed it was the responsible course of action while necessary security work was underway.

As we work to restore the remaining services, we’re continuing to investigate potential risks, address security concerns, and verify that each service can safely return.

Transparency means communicating what we know—and what we don’t

During a security incident, there is an understandable desire for immediate answers. Nonprofit leaders want to know what happened, whether their information was affected, and what steps are being taken to address the situation. Those are reasonable questions, and they deserve clear responses.

From the beginning, we focused on sharing confirmed information and being direct about what remained under investigation, rather than offering reassurances before the facts were established.

That commitment also means being willing to speak publicly about difficult circumstances. I spoke with The NonProfit Times about the incident and our response because I believe nonprofit leaders deserve to hear directly from us, even when we don’t yet have every answer.

Supporting nonprofits through the disruption

The incident occurred during an important fundraising period for many nonprofits, when organizations were preparing campaigns, communicating with supporters, and working toward year-end goals.

We recognized the challenges this disruption continues to create. While our technical teams prioritize security verification, we’ve established dedicated channels for service updates and customer questions and are working to provide practical guidance as circumstances evolve.

We know communication alone cannot eliminate the impact of a service interruption, but keeping organizations informed and helping them navigate available options are essential parts of supporting the nonprofit community.

Earning trust through our actions

Trust is built over time but is tested in moments like this.

The lessons from a security incident should extend beyond the immediate response. They should inform how we evaluate our practices, strengthen our systems, and prepare for future challenges.

We recognize the responsibility nonprofits place in us when they choose DonorPerfect. We remain committed to learning from this experience, taking meaningful action, and earning their trust through the reliability of our technology, the transparency of our communication, and the support we provide.

For the latest information

Restoration efforts are ongoing, and service availability may change as security checks are completed. Visit our status page for the most current updates.