Digital Payments in a Digital World
DonorPerfect Community Conference 2022
Digital Payments in a Digital World TranscriptPrint Transcript
Josh: Hi, everybody. Good afternoon. My name is Josh Cobert. I am one of the product managers here at DonorPerfect, responsible for donor experience and it is a pleasure, my pleasure to speak with you around digital payments in a digital world. I am really excited to be joined here by Read More
Josh: Hi, everybody. Good afternoon. My name is Josh Cobert. I am one of the product managers here at DonorPerfect, responsible for donor experience and it is a pleasure, my pleasure to speak with you around digital payments in a digital world. I am really excited to be joined here by two wonderful panelists. Right now, let’s jump to our slides to introduce our panelists. From PayPal, who is one of our newest integration partners here at DonorPerfect, we have Robin Dupont. Robin is the global director of Giving Verticals here at PayPal. Robin, thanks so much for being with us. We’re really happy to have you here today.
Robin: I’m excited to be here.
Josh: Excellent. We also have Ellie Parrish. Ellie is one of our beloved DonorPerfect clients, a long-time DonorPerfect client. We’re going to be talking about our new, more modern donation forms that are integrated with PayPal. Ellie was actually one of our very first initial adopters of the new forms product as well as PayPal, and so we’re going to pick on her a little bit here to talk about that experience a little bit. Ellie, thank you, as well, for being here also. Really excited and honored to have you join us and talk a little bit about your experience with our clients who are online here.
Ellie: Thanks, Josh.
Josh: My pleasure. All right. Let’s jump in. Ryan, you can hide the slides so that people aren’t just looking at our faces. By the way, I am Josh Cobert. I’ve spoken with many of you. Again, I am the product manager responsible for donor experience here at DonorPerfect. DonorPerfect has recently released some brand new donation forms that we’ve talked a little bit about over the last few weeks. These forms were designed to have a fresher look and feel. Really, one of our core goals is to make a form that is easier for you, our nonprofit organization clients, to build a form that’s easier for your donors to complete.
With these forms, we’re really focused on improving some core online fundraising metrics such as conversion rate, which is the number of donations divided by the number of pages. We’re trying to drive that number up, as well as obviously, your average gift amount. There’s lots of tools to accomplish and increase in these kinds of metrics and other online success metrics, but one of the things we found that we’ll talk a bit about today in general, is we found that adding PayPal and Venmo as digital wallets to a donation form are really compelling ways to increase those metrics of conversion and average gift amount.
There’s a couple of things, just in this little introduction here, that I want to draw out for consideration around why we feel our new forms are valuable, and why we feel this new partnership with PayPal is valuable. One of the great and really exciting things about PayPal is that it’s a really well-known and recognizable brand, and donors recognize it and they trust it. Couple of stats for consideration. Morning Consult, which is a marketing consultation firm, actually performed an analysis in 2021. They rank PayPal as the number two most trusted brand globally.
That’s a pretty cool feather in PayPal’s cap. Additionally, to a study that PayPal commissioned, we found that basically about a third of donors, when they open up a donation form, weren’t even considering donating if they don’t see PayPal as an option. That’s something really meaningful, especially in a digital world. We’re more remote. You’ve heard that a lot in our sessions in the last couple of days. As we are in this more remote/hybrid world and online giving increases in prevalence, having really well-known, well-recognized, trusted giving options is really important in being able to drive up that conversion rate that I mentioned.
One of the other things that we’re really focusing on this form and where PayPal lends a major hand, in general, is reducing friction and creating an easier and shorter process for donors to complete that form. It’s one of our major goals. One of the real benefits of a service like PayPal and Venmo is your donors are not going to have to enter as many fields as they would on a traditional donation form. Why is this beneficial? Well, a lot of our data over a long period of time indicates that every field that you’re making a donor complete, your chances of them completing that and that conversion rate goes down by about 1% to 1.5%.
One of the benefits of something like PayPal and Venmo is your donors, when they authenticate themselves and sign in through a PayPal, they’re no longer going to have to enter all their contact fields, and they’re also not going to have to go in and pull out their credit card. Remember a credit card. There’s always that old adage that we hear of. “I meant to donate, but my credit card was in the other room. I’m going to go get it, but then my kids distracted me.” What happens a lot of times in those instances donors end up forgetting to donate.
It’s not that they don’t want to donate to your organization, but life gets in the way. Relieving folks of that burden of knowing our credit card number, and then again having to enter it really does help to increase that conversion rate. That’s what we’re going for. One of the other things you’re going to see with our forms and we’re going to share, Ellie’s following me in a couple minutes to show you what the new forms look like, is we’ve made them, in general, much more compact.
In addition to filling out fields, and having to fill out lots of fields, and know your credit card, and that being a detriment to conversion rate, having to do lots of scrolling, either horizontal scrolling, or vertical scrolling, or on a phone with a really long form when you’re pinching in and out to try and see the numbers and enter your fields, these are the types of behaviors that make donors abort. You’ll see on Ellie’s form and we’ll talk about– What we’ll talk about here is the ability to eradicate that behavior and make it really easy and have a nice, tight flow to go through your form [unintelligible 00:05:32] have your donors be able to complete that form really easily.
You’re also going to see on Ellie’s form, and she’s going to talk a little bit about branding. Branding is a focus, major focus of this new donation form. When we talk about trust and recognizability, having that form really give the same look and feel of the organization’s website, and communications, so when your donors click the form and open it up and get ready to donate, they don’t feel like they’re somewhere else altogether. We’ve actually found that branded forms can raise about six times as much as a plain unbranded form. That’s where you’re going to see some of the branding that Ellie’ll talk about and how that plays a role in the donor experience.
For those of you who haven’t used our forms before, one of the really great advantages of DonorPerfect’s forms, from an online giving perspective, is all of your donation history, whether it comes from a credit card, or PayPal, or Venmo, or whatever the source is, is ultimately going to end up in DonorPerfect. We eliminate the need for manual data entry, keying in your data. It’s actually going to be right in DonorPerfect automatically. That’s something that is, regardless of the source, again, we think is really exciting.
I’ve gone on and on for a couple minutes here. The best part about this session is you don’t really have to hear much from me. You’re going to hear a lot from Ellie, as a DonorPerfect client, and Robin, in terms of the experience that PayPal sees across thousands and thousands of merchants across the globe. Ellie, we’re going to start with you. We’ll pick on you first as our first victim. Can you talk to our panel here a little bit about what drove you to use the new, modern DonorPerfect forms? As an early adopter, what was compelling to you about our forms?
Ellie: Sure. When Josh reached out to me about beta testing the form, I was really excited. Like a lot of staff at small nonprofits, I wear lots of hats, lots and lots of hats. Some days I’m cleaning the shelter. Some days I’m entering data into the database. Having some of the ease of the forms that Josh was talking about so the data goes straight into the database, I don’t have to hand enter it, it’s a drag-and-drop form so I don’t have to learn HTML or spend a lot of time building the form, all made it easier on my end, which I love. On the donor end, there was a lot of– Previously, we had some issues with brand accessibility. Donors would call me and say, “I’m not sure if I’m on the right form. It doesn’t really look like you.”
We’re very purple and teal. Getting that purple color right and that teal right using the hex codes that I could just drag and drop around in the form was very crucial. Most of my background is in direct mail. I was really excited about the opportunity to be able to take the imaging that we used in our direct mail, and on our website, and on our Facebook, and social media, and transfer it to the forms in a way that was really flawless so that donors felt like the entire process, the whole going from getting the mail to donating, was one process and was the same messaging. I really jumped at the opportunity to use these forms.
Josh: That’s awesome. Thanks, Ellie. That ease of use is really what we’re going for. Along those lines, we’ll pick on you one more time, can you talk a little about creating your first form? It’s obviously a little bit of a difference from our old form. Was there anything specific that you were surprised by or that delighted you? Or anything that was exciting? Can you give us a little feel for the walk-through of what it was like building that form with our new form builder?
Ellie: Yes. I really loved the header image had dimensions up right there that I could easily see, so I could build that out in Canva really easily. I’m not a graphic designer, so having that stuff very easily accessible to me is really important to me to make sure that I’m getting the look right. The drag-and-drop feature where everything was just on the left-hand side and I could pull stuff over, I didn’t have to dig for it, made my life a lot easier, especially at times of the year where we might have multiple forms running, so that I can just move everything over and everything is crisp and clean. I think just having everything right there on the form builder and not having multiple tabs to move through really helped make that experience easier for me.
Josh: That’s awesome. You’ve got your form built, you built your first couple forms with our new form builder. It’s been a few months since you guys launched with the new forms. Can you talk a little bit about SafePlace’s experience since you’ve added our forms, since you’ve added PayPal and Venmo? A little bit about what you’re seeing from your donors and what that experience has been like in the last few months.
Ellie: It’s been pretty cool. 3 days after we implemented the PayPal section of the donation form, we got a $10,000 gift from a new donor, which totally shocked me. Great thing to wake up to. When we called her and talked to her, she said it was because she had thought about writing a check. She had seen some things in the news that made her want to give to an agency like ours. She was just browsing and it was really easy for her, so she just did it. She just pushed PayPal and it was over. It wasn’t a long, drawn-out donor experience. That was really exciting and really cool. That one was the icing on the cake, I think. Very quick proof that adding things like PayPal to our form made our donors like the form more.
Josh: That’s cool. Ryan, we actually had a couple of slides. Ellie, we’d looked at your experience and wanted to share with the audience. If we can show here couple of stats from our classic form builder compared to the new form builder. Apologies, the blue screen there is the new form builder. What we’ve seen since, from looking at Ellie’s organization, SafePlace, what we’ve seen that we thought was noteworthy, that we wanted to share with the audience around the differences in our new form compared to the older form is we’ve actually seen almost a full point difference in that conversion rate.
When you think about it really, a point may not seem like a huge difference, but basically, what that’s telling us is that for every 100 pageviews, you’re securing another $275 donation. For many organizations that are seeing thousands and thousands of pageviews over the course of a year, you’re actually talking about an increase in thousands and thousands of dollars. That almost full percent increase in conversion rate from the old form to the new form really does make a big difference. There’s also quite a difference in the average gift amount as well.
It might be easy to say, “Well, Ellie guys got a $10,000 gift. That’s really tipping the scales and weighing the averages and skewing the averages.” Well, that’s probably fair, to a degree, but when we looked through the math and looked at SafePlace’s average gift amounts, we found that even taking out that $10,000 donation, we still are looking at an average gift amount for SafePlace for around $245. What’s that one of our takeaways here? From the experience we’ve seen with SafePlace and many other of our organizations, we’re seeing increased metrics by just simply being able to have PayPal and Venmo on the form.
Ryan, let’s have a look here at the next slide here. I want to show our audience here a quick little run-through. We see here as the form will scroll, hopefully, scroll back. There we go. There’s a little scroll there. It’s a nice, tight, compact form. You can see there’s yellow PayPal button and the blue Venmo button. If I’m a donor, we talked about the number of fields on the form and the elimination of scrolling, especially on a mobile device. This is, our evidence suggests, a really nice, tight form to navigate and we think gives a feel for why organizations like SafePlace have seen a better online donation performance.
That’s a little bit of what we wanted to share in terms of SafePlace’s experience as well as that of many of our other merchants. Robin, I want to tag you in. I appreciate your patience here. We talked a little bit about conversion rates. What are some of the prime benefits that you see around why nonprofits are accepting PayPal and Venmo? You guys are obviously doing some great work for our sector. Can you talk a little bit about some of what you’re seeing as being advantageous to the inclusion of PayPal and Venmo?
Robin: Sure. I think the first thing is we really just try to equip charities for fundraising solutions. Both PayPal and Venmo, as you indicated, are mobile-first technology. They increase conversion, and there’s a trust factor around that as well. I think one of the key factors with Venmo is the demographics. The demographic of a Venmo user is about 18 to 29. That’s critically important to this space because the average donor in the US is now 64, and that number just keeps going up. Really getting the Venmo users the ability to make a donation using the option that they want to will, hopefully, bring younger donors into the segment.
Those are the really big things. I think donors are very confident. What we see is about 76% of them feel more confident if PayPal’s an option if they’ve never donated to an organization. That’s been really critical for new or smaller organizations. They tend to give more. 37% say they give more if PayPal’s an option. Hopefully, that is what we’re seeing. I know it’s what we’re seeing in your results, but those are some of the key numbers.
Josh: Those are awesome stats. Thank you for sharing those, Robin. We have, obviously, a pretty decent amount of merchants, but we know that a brand like PayPal, obviously, you’re seeing even more donation activity than we are. Being able to understand the data as you guys see it I think is really helpful for all of our nonprofits who are on this call here. We’re going to ask you for a couple other stats, Robin.
Ellie, turning back to you, one of the topics that we’ve talked a lot about throughout our various sessions and that we generally talk about here at DonorPerfect is the topic of monthly giving. Can you talk a little bit to our group here about how you guys view monthly giving and how the form allows you to complete monthly giving? I won’t give any teasers. I’m familiar with you guys’ monthly giving program, but I’ll ask you to Ted Talk a little bit about that as well.
Ellie: Yes. Our monthly giving program is one of our older donation programs at SafePlace. We have a lot of really dedicated, 20-year monthly givers, which is pretty awesome. It was very labor-intensive for me on the back end to track all that information and drag stuff around. It’s very easy for donors to sign up to be a monthly giver, which I know from direct marketing and from just seeing it in SafePlace’s data.
When it’s easy, you’re more likely to get people to sign up to be a monthly donor. It’s right there on the form. You don’t have to fill out anything extra. You don’t have to call and talk on the phone to me. Donors really like it. We’ve had a surge in people signing up to be monthly donors. It’s really easy for me to track them on the DonorPerfect database to make sure that donations are going through. I don’t have to manually input anything. Love that.
Josh: That’s excellent. Thanks for giving us a little bit of a feel. Monthly giving is a piece of the pie. It’s really growing really quickly. M+R Benchmarks released some data earlier this year that suggested monthly giving is between 22% to 25% of all online giving. As a point of reference, even just a couple of years ago, that was 12% to 15%. It’s why I wanted to talk a little about your experience with monthly giving.
You can start to see it’s really starting to increase in prevalence pretty substantially. Let’s switch gears a little bit. We’ll tie Robin back in as well. Ellie, let’s talk a little bit about your donors’ expectations in the market. We talked a little bit about that, but talk a little more, maybe if you can, about conversations that you guys are having and what your perspective on donor expectations in terms of online fundraising are today.
Ellie: One thing that I got a lot of feedback on previously and that donors expect is a shorter URL for the donation form and a URL that matches the branding of the agency you’re looking at, a URL that has the word SafePlace in it rather than numbers. That implementation on the new forms was really important to a lot of my donors. We used to get a lot of calls that were just making sure donors felt untrustworthy or like they weren’t on the right site, that they didn’t trust what they were looking at. Now, it’s pretty nice and clear that they’re at the right place, they’re giving the money to the right place.
Other things that donors expect to see are just like matching. It’s quick, it’s easy, and they get an immediate matching receipt in their inbox. From the beginning to the end, everything just looks the same. That’s an important part of the donation experience and it makes our direct marketing work better. I spend a lot of time and effort making our direct marketing beautiful and wonderful, and I want it to be beautiful and wonderful the whole way through. That’s an important part to me that I think the donors feel and it resonates.
Josh: That’s excellent. There’s a lot of good tidbits in there. I think what folks will find with our forms is you really nailed a lot of those high points, in particular, the look and feel of the form. Also, the URL. It’s an improvement that we’ve made. We’ve heard loud and clear from a lot of merchants in terms of just having that donor experience, not just the form itself, but that URL might be that long string and being able to have that be more recognizable, more in lines with, in your case, SafePlace’s name. We did prioritize it and thought it was important to build that functionality in.
Again, that look and feel aspect, especially from a direct marketing place. When you’re marketing to your donors and they see your form again, you expect– There really is an expectation in 2022 that their look and feel is going to be consistent. We’ve worked hard to try and make that easy for our organizations to be recognizable for our donors. Robin, I want to turn to you. You guys obviously are seeing a lot of donation activity as well. What are some things that PayPal see that matter to donors online in 2022?
Robin: There’s a lot. Ease is probably the biggest thing our donors talk about because as a PayPal consumer, if you authenticate yourself on a device, whether it be your PC or your phone, you don’t even have to log in to make a donation. I’m a consumer. I’m trusted on my device. That is something that we see positive feedback all the time from the donors. I think the donors are always looking for, and you tell the story about going to get your credit card, where are they getting these donation requests?
Are they through Facebook feeds? Are they through other social media that they’re actually seeing? You might be on a train, not just sitting in your living room going to get your credit card. You might be on a train and you’ll say, “Oh, I’ll do that when I get home or I’ll do that later.” Really, donors have said to us, “Make it easy. Make the least amount of steps.” They trust the brand, and so they will donate where they are. Again, it’s just increasing conversion from that standpoint.
Josh: That’s excellent. Ellie, I know you got– I’m sorry, Robin, I apologize. Obviously, PayPal’s been entrenched in the nonprofit sector for a while, and I know that your involvement and success has continued to increase. Can you just give our audience a feel for the kind of volume that PayPal processes inclusive of all your tools online in a given year? Just so we can get a feel for the impressive volume you guys are looking at.
Robin: Yes. 2021, what can I say? The last 3 years have been unprecedented with the pandemic and everything, but in 2021, we processed over $19 billion in donations for nonprofits, and just in the giving season over $4 billion.
Robin: It’s a lot of volume and it continues to increase steadily year over year. I think it really goes to the work we do with partners like DonorPerfect. You’re getting out in front of organizations that you have front-end relationships with. We continue to build our volume, working in conjunction with organizations like yourself and with the charities.
Josh: That’s awesome. That was $19 billion with a B, just to make sure everybody here [unintelligible 00:22:14]. That’s a widely impressive stat. Thank you for sharing that with us. Couple of questions left. We want to leave some time in this session for some Q&A. Ellie, we’re going to turn to you for the last couple of questions. Can you give us a feel, first of all, you talked about marketing. Any other best practices, anything in general that you feel worthwhile to share with the audience that you hadn’t mentioned initially in terms of either direct mail or branding and color scheme? Anything that sticks out as a high point that you feel has really contributed to SafePlace’s success thus far?
Ellie: Yes. I think that URL, that branded URL, is my highlight for best practices. Having a short one, something that’s easy to share with our donors and that clearly says where they’re going is an important best practice that I’m really excited that we’re able to attain now. The ease of use for things like hex codes and drag-and-drop imaging so that it’s easy for me to change, too, as we change campaigns. Things don’t feel outdated. I would say that that was a direct marketing best practice.
Also, the data entry on the back end and being able to very quickly and easily find what donations came through which form helps me maintain a nice, neat database and be able to report out on the gifts we’re giving in an easy way that doesn’t take a lot of data pulls and messing around in Excel. I got a shelter to clean. I don’t have time to do all that. Having some of that baked into the form, where I don’t have to do any sneaky stuff to try to make it work or anything that makes my brain work too hard. It works. It’s there. It’s good. I think all of those are really important and also support where fundraising is moving forward.
Josh: That’s awesome. We appreciate that. I’m glad that you mentioned some of the back end stuff too. We’re talking a lot, obviously, about the front end and building an easy-to-convert form that’s going to get lots of people donating and get to get them to increase their average gift amount. We do find, and we’ve worked hard as well on the back end in terms of our coding structure and the ability to apply codes within the form builder directly. Obviously, that’s a really important part of the equation. The online form is really the introduction to donors or potentially, the reintroduction to donors who have donated before.
Being able to get that information, whether it’s from, again, whether it’s from a credit card or whether it’s from PayPal or Venmo into the DonorPerfect CRM itself, and being able to segment data easily so you can understand, like in the case of the $10,000 donation, whether it is a first-time donor who you’re going to treat a little bit differently than perhaps a recurring donor or obviously, again, donors who would donate a certain amount. There’s all kinds of levels. Being able to get that information and understanding where donor donations came from is an important part of our online form story.
I think that’s a really good and thoughtful answer that we certainly appreciate. I’m sure our panelists appreciate as well. Robin, want to turn to you for a final question. There are a couple of questions here that we’ll take in terms of Q&A. As I said, we have an exciting new partnership here with PayPal, and it’s inclusive of Venmo. I think one of the things that I’d like you to talk a little bit about is the benefits that our nonprofits will get from becoming a PayPal-approved charity if they haven’t already. Some of the folks on this line, obviously, have already become PayPal-approved charities. There certainly are benefits in doing so. Rather than me talking about that, I’d love for you to be able to explain that to our audience here.
Robin: Sure. Well, charities, they don’t have to become a confirmed charities, but there are benefits to that. Some of the benefits are Give at Checkout. Give at Checkout is PayPal’s actual checkout is done like on a retail site will actually show the consumer the last organization that they donated to. Funds are automatically being generated by PayPal consumers because they go through checkout. Let’s say I’m buying something at Best Buy, and I see an organization that I’ve donated to in the past, or maybe one that I’ve said is my favorite charity, I’m always going to give that dollar because it is just a way to give back.
Give at Checkout is one big benefit. We also have something called the Generosity Network. The Generosity Network, as a confirmed charity, someone could actually go onto our fundraising platform and create a campaign on behalf of your charity. The charities get all of the information from the donors and information about the fundraisers in their account so they can actually see who is actually donating to them. That’s just a couple of the benefits of being a confirmed charity with PayPal.
Josh: Excellent. Thanks so much for giving our audience a little bit of understanding of those benefits. They really are meaningful. One of the things, and I’m actually going to drop a link into the general chat here right now that you’ll see. I know we got a couple of questions and I’ve got emails and questions of how do I add PayPal and Venmo to my new beta donation form? I recognize a couple of names here. I know we have a couple of members from the beta itself, but I’ve added this form here. If you’re interested in getting access to our new donation forms that do have PayPal and Venmo–
I saw one of the questions is is PayPal and Venmo in our classic form builder? It’s not. It’s specifically for our new form building product. I’ve just added this link to the chat. If you’re interested in signing up for the new forms product, please fill out that link. With regards to becoming a PayPal-approved charity, if you have an existing account, you can actually log in and link your account right to the form builder and it’ll link your PayPal account instantaneously so that you can collect donations through a credit card as well as PayPal.
One of the things too, to further Robin’s point, if you are not yet a PayPal-approved charity, you can actually start that process right through the form builder and PayPal– You will exit to PayPal’s process, not DonorPerfect’s, but you can actually go through the processes of signing up through DonorPerfect’s form builder. We provided an easy access point there for you to be able to jump in. If you’re interested and you’ve been– If you like what you’ve heard from myself and Ellie and Robin, we really would encourage you to jump in and complete that form.
We’ll get an account set up with you. This new form builder is included in every client’s subscription with DonorPerfect. Questions we’ve gotten a lot in the past, are there additional fees or things along those lines? I’m happy to say that there’s not. This is certainly something that we would encourage you to take advantage of and check out and see some of the benefits that myself and Ellie and Robin have talked about for yourselves to be able to provide your donors with a better donation experience.
We’re at the half-hour mark. We do have time for a little bit of Q&A. I see that there are some questions here in the chat. I’ll try and get to a few of these here. Just going here too. PayPal and Venmo, it’s a question of other digital wallets. We’re always evaluating, but right now the wallets that we’re most excited about are PayPal and Venmo. Those are the core digital wallets that are in our product right now. We’re having a great experience with PayPal and Venmo. That’s what the product has at this point in time. I see a question from Erica around the new forms.
I’ll repeat, again, for folks who missed it the first time. Everybody on this call, in the United States, I should qualify– Canada, we’re coming for you too, Canada. If you’re a United States merchant and registered as a nonprofit, you have access to this product right now. By clicking on that form, we’ll get you set up and you’ll be able to jump right in and again, hook up a PayPal account if you have one, or add a PayPal account and get access if you don’t.
As far as processing, similar to how our old forms work, your donations will come through and your funds will be inserted into your bank account. With credit cards, it’s generally within 24 to 48 hours from credit cards. PayPal, Robin, I know we generally say it’s a little over 72 hours. Could be somewhere around that range, I believe. Correct me if I’m wrong, but I believe it’s generally in that range is what we’ve said in the past.
Robin: Yes. It can definitely be sooner, but that would be the maximum amount of time.
Josh: Great. Whether it’s for a credit card or PayPal, to Carrie’s question, you’re generally going to have your funds within a couple of days. A couple of other questions I see here. I’ll repeat, again, we are, at this point in time, adding PayPal and Venmo to the new form builder online. The classic form builder, certainly, will be around for a pretty long while. We don’t have immediate plans to retire that product quite yet, but I will say that the additions we’re making in terms of PayPal and Venmo and their availability is specific to the new forms.
To another question. One of the things that I do envision to work on shortly is the ability to get recurring gift information from PayPal and Venmo into DonorPerfect. As a point of clarity, that’s not there right now. It is one-time only, but we do envision that that’s something that we’re going to be working on. I don’t have an exact timeline for that, as a potential for a follow-up question, but as we do, we will certainly communicate that with all of you. Couple of other questions I see coming in here. In terms of pricing, for the new forms product in general, our rates have not changed.
They remain at 2.89%. With the PayPal integration, regardless of whether it’s a– If you’re a approved charity through PayPal, the credit card payment processing rates remain at 2.89%. There is a $0.49 per transaction fee for PayPal. That 2.89% you pay with [unintelligible 00:32:30] will remain consistent with PayPal as well. I see here from a couple of other questions, in terms of getting Venmo and PayPal on the beta form, we can send out a quick video to the folks who have joined this session, certainly.
In the form builder itself, there’s a payment section and when you click on that, you’ll see a nice, easy button. We’ll highlight that in our post-communication follow-up for how to add PayPal to your form. When you add PayPal, Venmo does come along for the ride, as we say. By linking a PayPal account, you get PayPal and Venmo access simultaneously. I’m looking as one final sweep. It looks like those are the last questions that I see.
I want to thank Robin Dupont from PayPal and Ellie Parish from SafePlace. I think you’ve shared a lot of really exciting and valuable intel with our audience here today. We encourage you to continue to ask us questions. Our information is also in the app handout that will be shared. I’ll say it one more time. If you’re interested in getting access probably the best thing to do is to fill that form link. With that, I’ll thank you one more time. I wish everybody a great day. Thanks so much. Take care.
Robin: Thanks, everyone.
Josh: Thanks, guys. Thanks, Ellie. Thanks, Robin.Read Less