Getting Through These Uncertain Times Together
In such a short period, we’ve found ourselves in a world of “new normals.” New ways to live and work, new ways of connecting, and new challenges to overcome. It’s a lot right now. During this webinar you will learn where you can find relevant and timely information about DonorPerfect, practical best practices, creative ideas on how to stay connected to your donors, and ways you can get help through DonorPerfect and related tasks.
Categories: Expert Webcast, Tips + Templates
Getting Through These Uncertain Times Together TranscriptPrint Transcript
All right, well, good afternoon, everybody. My name is Kelly Ramage. And I have the opportunity of spending this time with you. As we look at how DonorPerfect as a product DonorPerfect as a team, even as a Read More
All right, well, good afternoon, everybody. My name is Kelly Ramage. And I have the opportunity of spending this time with you. As we look at how DonorPerfect as a product DonorPerfect as a team, even as a company partnered with, you can get through these uncertain new normals, if you will, but we’re doing it together. I’m glad that you’re here, I truly do hope that each of you and your families and friends are doing well, in spite of everything that is changing around us. And it’s just so unusual. In terms of our time together, we are going to be covering a lot of different ideas that you might find useful. Some of it might be new content, some of it might be a review of something you already know, I am not. In this by myself, I have two or maybe even three colleagues joining me. So if you have questions or concerns, please send them in, we will try and answer them as quickly as we can. Now a little bit about the tool that we’re using. If you are new to participating in webinars, we use a tool called Go To Webinar. And it basically enables me to share my slide decks with you different resources on my screen, a DonorPerfect system, I’m even going to show a little bit of a Ready Set auction system. And as webinars go, it’s pretty much a sit and watch and listen experience. But that doesn’t mean you can’t participate. So let’s talk about the control panel. So on the outside edge of the control panel is a little button. And at the top is an arrow that you can click on and that kind of gives you the control to open or expand that control panel as you have need. To the top of the control panel itself, we’re going to see the audio options. And it looks like most of you are joining with your computer audio, many of you are using phone, but you can switch between the two if you would like in terms of selecting phone call, the phone number and access code will be provided. Next in line is our handout. And there are several different handouts available, there is one called Getting through these uncertain times. That is a PDF file. And I would encourage you to download that and save it because it is going to kind of be a resource center of everything that I’m going to be highlighting today. You’ll also see because I know some of the new normal for many of us is that we have different office mates, some of them might be four legged, some of them might be smaller and younger than an adult. And they just they add some entertainment to your day. So we are providing some handouts that you may find useful for those children that might be sitting next to you maybe just as a distraction. Now in terms of participating with questions, we certainly encourage encourage you to ask questions, we will try and answer them as fast as we can. So you’re just going to simply type in your questions in this questions pane and my colleague Amanda or Laurie, and maybe Don, I don’t know if Don is in this group or not. We’ll be answering them just as fast as they can. Rest assured that if there’s a question that goes on answered, we will try and track it down with for you and get the answer into your hands. So as we move forward here, the first question that often pops up is is this going to be recorded, and it is, so you’re going to get an email, about an hour, maybe two after the webinar ends. And it’s going to contain a handout some additional resources, it will record an unpolished recording, excuse me a copy of the unpolished if you will recording, it’s a recording that you can use. However, you know, that is one option, you will also be receiving additional emails that will provide links for it better and where it’s going to be placed much longer term than the seven days that you would have available with the email that you’ll get right away. So if that doesn’t make sense, please ask your questions. But just rest assured that you will get a copy of this webinar. Now, in terms of what we are going to be covering Well, we’re going to be covering as I mentioned a lot of different ways that DonorPerfect can partner with you. But before I get into the kind of the weeds, if you will, of what we’re going to be covering. Let’s just pause and recognize that together, you and me and I’m saying you you know, plural, and all of you and all of us, all of us can work together to rely on each other’s expertise because you are bringing a lot to the table that we always learn from you. And we’re bringing ourselves to the table with our expertise and we’re hoping that together we can rely on each other to build creative ways. use to connect to connect with each other, but also to connect with your donors and your prospects. And in the end, we’re going to hopefully be able to help each other get through this new normal. Now it’s temporary, we don’t know how long but is definitely a new normal. So specifically, what are we going to be covering? Well, we’re going to be covering four kind of buckets of information, and I’ve grouped them together. And I’m calling the first one time sensitive and relevant information. Basically, what you are going to see is a lot of valuable information that our communications and marketing team has put together in various blog posts, knowledge base articles, in terms of ebooks, and then also, we’re going to tap into some practical tips. So that’s going to bring us into the DonorPerfect element. And we’re going to talk about product specific practical tips that you might want to consider so that your data is exactly what you need it to be. And you can maybe start thinking about ways that you can creatively stay connected to your donors, and perhaps even your prospects. And then we’re going to wrap it up. And I’m telling you this at the beginning so that you can look for it at the end, for ways to get help and learn more about DonorPerfect. And you’re going to see that we really want to hear from you in terms of how we can partner and help you if there is a need. So as we kind of look at the first one of time sensitive and relevant information, I’m going to be highlighting for kind of different blog posts, and then the resources and ideas and demonstrating some of that as I go. Keep in mind that everything that I’m referencing is just like a little bit of a high level highlight of some of the content, not all of it, we don’t have enough time to do that. Okay, so the first one is, from our blog, and the article to post is 11 ways DonorPerfect and help you work from home. So it goes without saying that all of us are working from home. So the first thing that we just want to make sure that everybody’s aware of is that DonorPerfect can be accessible from anywhere that is a beauty of DonorPerfect. And the reason we’re starting there is you know, there are some applications that you might be using better installed locally, DonorPerfect, not one of them has now because DonorPerfect is accessible from anywhere. That means that you could potentially if you needed to add new users as you have need, and that might make you a little bit nervous. But rest assured you can also grant the permissions as you see fit. So we’re going to show you how to handle that. The other thing that you can think about are ways to maintain your data entry protocols. So if you’re used to working next to somebody and actually being able to physically look into their eyes and see what’s going on and ask questions, and you’re the database administrator, you might be a little nervous about this. So what are some tools that you have one of them is defaults, and you’ll want to check out the blog post to learn more about that. And then I don’t know about you, but I’m all about finding timesavers. And there’s a way that you can do that in DonorPerfect using a tool called Smart Actions. So what I want to do is I want to hop into DonorPerfect. And I apologize here I have a couple of things open and I just need to get to the right page. And of course, it’s not going to do that. So give me one moment here.
Okay, let’s drag this across. And it is coming. There we go. And let’s go ahead and login to DonorPerfect.
Okay, so in DonorPerfect, and I see that this is just being a little bit sluggish in its load. All right, the first one. And again, there’s 11, I’m only going to show you two. But the first one is you can definitely add new users and you want to control what they have access to. So that’s all going to be handled under User management. So under Settings, and user management is where you’re going to see all of the already created users. And you can see how you can add a new user. But the one thing that you may want to think about is does everybody need the same access or the same permissions, so you can edit a user and over on the left are the different kinds of topics. So let’s say that you don’t want everybody to be able to delete information. So you can just remove what they have access to, then once you’re done setting that up, either giving access or removing access down at the bottom is a save button. So this can be done for each individual that you have in your system. And if you are adding a new user, you just simply click on Add New User, and it’s going to prompt you for what is their user name, what is their actual name, their email address, they’ll receive an email and then they can create their password. So that’s one aspect of something to consider when you’re working from home. A second really cool tool is a time saver, and it’s called using Smart Actions. So smart actions is actually again found under Settings. And we’re gonna go to smart actions and the Smart Actions a business rule. And what does that mean, that means you set a trigger or a criteria of when something happens, when that happens, that trigger is encountered, then go do something, save me some time. So there’s a lot of different ways that we could build smart actions. And I’m just going to show you two. So again, we’re working remotely. And if you’re the database administrator, you might want to create a smart action where you’re going to get an email, and be notified when a record is deleted, or if a gift is deleted. So you have a trigger when something is deleted, and then you are going to identify what do you want the content to be. And all of this is customizable, you can craft these messages to say what you want them to say, on another kind of maybe a more productive donor note is a smart action where you might get a gift amount of X pick whatever gift amount you won. In this case, in this sample, it’s $1,000 gift. So when $1,000 new gift is entered and saved in the system, then you might want to, again, send out an email to let a person or a group of people know that that was received, you could create a transaction, you could get a pop up message. So again, we don’t have a lot of time to get into all the details of building smart actions. But this is definitely a time saver. Okay, moving on to another kind of approach. Another way that we can have we might have to think in our new normal is fundraising alternatives. Now this is a another blog post. And it’s called 10 font fundraising event alternatives. And this is a very packed full blog post in some really creative ideas included. So one is you could update your community. Now, why I’m highlighting this is some of us are more skilled than others when it comes to writing an email, just creative writing, or just writing in general, we can all write but some people just have a knack with words. I am not one of those people, I have to defer to other people. So we have provided and I’m saying we globally, not me personally have provided some email templates. And in fact, what this is, is a an ebook. So in the eBook, you are going to see an enormous amount of available emails that you can choose host an online auction and invite your whole community. So what I’m going to do is we have a product that integrates with DonorPerfect called ReadySet. Auction. And for some of you it is bundled in your package for others of you it may have been an add on and others of you didn’t even know it existed. So ReadySet auction is an auction software. Okay, so here’s just kind of what the homepage looks like in ReadySet auction, and I’m gonna let that come across. But because of our virtual kind of reality that we’re working in, one thing that is part of ReadySet auction is an event website. And at this event website, your participants can buy tickets, they can view your auction catalog. They can donate money. And you get to kind of craft what this is going to look like. So again, I’m not going to get into the nitty gritty details here. But this is something that if you have any interest in because I do know it’s a common question, as far as do we have recommendations for applications or tools ways to have these virtual events and one is to use ReadySet auction Now again, if you don’t know if it’s part of your DonorPerfect plan, you might want to reach out to us. And that could be through your account manager. I’m sure if you contact our amazing support team, they wouldn’t mind answering that question. If you call the training team, they would be willing to answer really, truly just call any number you can find, and we will get the answer for you. But Ready Set auction is just one of those options for how you could host an online auction and invite your whole community. Another creative idea that was suggested is showcase your planned entertainment on Facebook Live. Engage your cooped up donors on social media. So again, another blog post really full of great information, the to the one that I actually demonstrated and pulled across was ready set auction. Now, if you’re panicking and thinking, Well, how am I going to find these links? Again, that handout is going to have all of the pertinent information. If you can’t find the handout, let my colleagues know. And they will be sure to get the information to you. Okay, third, useful information in terms of timely and relevant is a third blog post the third resource, and this is called the new donor welcome series email template kit. Now you can gather because of the name that we have email templates here. And so this particular post, which is going to lead to an ebook, is going to give you the ability to have access to creatively and expertly designed templates, it’s going to give you some suggestions for setting calendar reminders to periodically update your content. And a great idea that I kind of jumped out at me was recruit digital savvy students to enhance your campaigns because while we’re working from home, these students, their schedules have also been altered a little bit. And they might find that they have a little bit more free time on their hands and might be able to lend you a hand and tap into kind of their online knowledge. Okay, the fourth, timely information is about monthly giving. Now I don’t know how many of you have a monthly giving program. But you know, in all the information that I’ve been reading that’s been coming across my desk is it’s great opportunity to refresh or even considering launching a monthly giving program. Well, this monthly giving starter kit that is available at our site is going to help you learn best strategies to oversee your recurring Donor Program. It’s going to provide ways that you can ask donors to give a monthly gift. And of course, in light of the circumstances that we’re in right now, you have to be mindful of how you’re asking that who you ask that of, you know, but But it’s, it’s a possibility that maybe somebody can’t give you that $100 gift. But right now, they could give you a $5 gift every month because they really like what you’re doing as an organization. And then the beauty of this idea of recurring monthly program is that DonorPerfect is really set up and poised in a way that is going to help you process those recurring gifts, thank your donors and give you the ability to report on your progress. So what I’m going to do now is I’m going to go back into my DonorPerfect system. And I’m going to kind of walk through a high level demonstration of how this could work. So let me just get back into DonorPerfect. So I’m going to come over here
to DonorPerfect. And it’s loading. All right, so the first thing when we’re talking about a recurring Giving Program, or even just really online giving, but I’m going to keep it in my example of a recurring gift is we have to start with a form. So you know, I don’t know how many of you are familiar with this, but we go to app links, and then we select online forms. And there what you’re going to see is the ability to do design your own form. Now I’m not going to get into the specifics of designing a form I’m just going to simply pull up a form that I have previously created. But it’s a sample of some of what a form could look like. Okay, so now from this form, I’m now putting a donor had one I have been given this email that has this link embedded and at that I’ve responded perhaps there was some sort of correspondence that drove me to the website, and I clicked on a donate now button or support me, whatever it is I am a donor and I clicked on the link and now I want to give my gift and it’s a $10 you can specify these amounts their frequency is monthly and now I get to enter in my information so I am going to be Samantha Newcomb
okay and as I am entering information now would be a great time that if you have questions to go ahead and send them into my team because I know sometimes in webinars you don’t want to send questions and in case you might miss something
okay you always have the opportunity for to give your donors to help cover the costs yes or no payment information
Okay then we get to a confirmation page and then submit
Okay, now that transaction if everything’s working if I come over here into my DonorPerfect system because I set it up to download automatically, there is my donor Samantha Newcomb. Alright, so Samantha, new GM is now in my system. But because it was a recurring transaction, I’m going to see if everything’s equal and working, that a pledge was brought in, and lo and behold, there it is $10. Now, not only that, a process the first gift, okay, so that’s a win. But now, the other win is because this is all part of DonorPerfect. She just committed to supporting me $10 Every month, well, there is a tool tucked into DonorPerfect under Tasks called monthly giving. That we recommend that you set it up to automatically run. So what that means is on the first may 1 of next month, her $10 is going to show up in my bank account, but also update her record. So you’re able to use all of the tools. So that’s DonorPerfect. That’s an online form behind the scenes is in a safe, safe gateway where the credit card information is stored, and a merchant processor. So with all those tools, all bundled together, you’re able to potentially save yourself a lot of time so that you can do other mission critical tasks. So the four things that we kind of highlighted, we’re dealing with some tips to think about when you’re working from home, some options for when your fundraising event was cancelled, just email templates and practices, as well as our monthly giving or recurring gift program. So that’s like the timely time sensitive information, all of this information that I have highlighted has been found from various blog posts. Okay, so you’re gonna get all of the specific links, but under the little information bubble in the upper right hand corner, in DonorPerfect, if you go there, you can click on blog, and that will take you into DEP community, but specifically to the blog posts. Alright, so let’s go back. And let’s talk about bucket number two of content. And that is the practical tips. Now, you know, there is so many different ways that we could kind of label this next category. But these are just some of the things to think about. As you are how do you do your your jobs as fundraisers? How do you convey the the importance of your mission, recognizing the circumstance that we’re all in? And there’s no obviously as everybody’s aware of no one pat answer. So I’m just kind of kind of throw some things up there for you to think about some of them you may have already thought about. Some of them might be new ideas. So the first one is just kind of thinking about creating an online form and sharing it, how do you share it and there’s actually a great article, if it’s embedded, and it’s called 25 places to share. It’s giving you 25 different ways that you can promote an online form. So you can create a button, you could take that link and you could send a text, you could embed it In an email, you could post it on social media site. So there’s a lot of ways that you can get that online form out there, that it’s not necessarily in their face support us, but it’s making it available. Now one of the things, you know with on like events and accepting EULA electronic payments is to deal with and be mindful of the chargebacks. So this is a knowledge base article that you may want to grab, if you have found yourself where you have had events or memberships, or other types of items that you offer that can’t be fulfilled right now. And you, you plan to refund them. But you want to make sure that you have a plan in place. So what you’re trying to avoid is preventing chargebacks. So basically, a chargeback is a dispute that a cardholder has filed with the bank that issues their credit card, and they can be issued for a lot of reasons. One that’s probably more relevant now than ever is that the card holder is claiming that they never received or will not receive the goods or services they paid for. So when the cardholder files that dispute, the issuing bank will take back the money paid to a merchant, which in this case would be you the nonprofit. So the reason you want to prevent those is that it could have a direct impact on your revenue, but you’re also incurring fees for these additional individual chargebacks. So what are some ways to avoid them? You really want to communicate regularly and promptly regarding refunds and what you’re going to do. So again, it’s one of those things that the article will continue to talk about, what are some of those topics and things to be mindful of? It’s definitely a great article. And you’re going to find that in the knowledge base. And it is called three tips to prevent chargebacks for canceled events, memberships and other items. Okay, another practical tip that I’m sure most of you have already done is to create a report so that you can stay informed of your fundraising status, like what’s happening, are the donations still coming in not coming in dropped what what’s going on, and for some of you, you might be able to take advantage of scheduling it. So I’m going to show you that in just a moment. Another practical tip to consider is to run an NCO A and C O A, or some type of disease suppression or other type of a pen to ensure that you have quality data so that in turn, you can do quality communications. So some other options other than an NCUA, which is a service that we provide is to use some of our partners, which we’ll talk a little bit more in a future webinar, but they would include true givers, and donor search. Okay, so you could run that. Here is a great one, simple creative direct mail appeals. Now I read a quote that really kind of caught my mind my my attention, and it said, we are overloading the digital circuits at home these days. But the ritual of retrieving the mail is a real break from the screens. Revenue for annual campaigns still depends heavily upon donors interacting with the power of physical printed content, its lasting presence, and its proven ability to drive them to act in support of your organization. So it’s just something about that physical piece of mail, that is sometimes helpful. So maybe you are more in the E communication, it may be it’s potentially productive to consider a direct mail piece. And then lastly, we all know the value of saying thank you to our donors. But the one thing that I thought was really intriguing that it just struck me is appreciate them more. And it’s not necessarily maybe thanking them for a gift, you would certainly want to do that. But how can you show that appreciation which is going to lead us to our next topic of creative donor engagement. But let’s talk and show you just a couple of other options in more detail about these practical tips. Alright, so let me again, get back into DonorPerfect and we’ll take a moment for that to load.
Okay, so everybody should now see it. So the one that I want to show you are some reporting options. So I’m going to go into the Report Center, and I’m going to show you two reports. One is a standard report that all of you have. It’s pretty simple, but it’s the gifts by date. And What’s handy about this particular report M is that you can specify the time period that you want to run it for. So it can be any time period. And you can run it, and it’s just going to be a straight forward gift report. Now, the other strength of this is straight, basic straight report is that you can schedule it, you could have this sent to you, maybe every week, if you are the database admin, and you want to send this to somebody, maybe your director right away, then you can use the Send option. So some of these DonorPerfect standard reports, like the gifts by date are going to have the schedule and send options. Some of you can’t might say, well, that reports okay, but I would really like to have my own. Well, if you have the EZ report builder in your DonorPerfect package. And again, I don’t know if you all, have it or not. If you don’t, then certainly or you’re not sure certainly ask we can find out for you. But the beauty of an EZ report is that you can design it yourself. So you can pick and choose what information is included in your report. But all EZ reports have the ability to schedule and send as well. So if we were to take a look at this report, it’s going to be similar to the gifts by date report. But I’m choosing what information I’m seeing. So maybe you’re thinking, well, I need a way to get a list of my donors, their names, their phone numbers, and just to know, kind of know, when did they last give because these are my engaged donors, and I want to reach out to them, I want to make a call. So if you don’t have the easy Report Builder, then you could also create an export template that would give you the same result, but you would be seeing the information in Excel. All right. Now, in terms of other useful reports, you know, there are so many I would recommend if you haven’t participated in some of the webinars, there’s one that is called report basics that kind of highlights some of these each of the different types of reports that you see represented in folders, you might find the financial report webinar useful because I think we discuss, I guess, 15 of the 43 reports that are in DonorPerfect. And we kind of explain how and why you might use them. There are knowledgebase articles about every single DonorPerfect standard report, there’s plenty of ways that you could learn about them. And of course, call reach out to support send them a chat. And if you have training time, we would love to come up with reporting reports that would give you the information that you need so that you can stay engaged and connected to your donors. The handout that I keep referencing is going to be included in the email that you are all receiving. So I just want to help everybody, maybe relax a little bit instead of scribbling notes all over the place is that just know that the handout that I referenced, is going to be made available to you in the email. All right, and then the last item that I want to highlight is the appreciate more. So again, the first thing that we want to make sure is is that everybody knows that in DonorPerfect not only can you enter the gifts and the pledges, but there is a process a tool called receipts, that’s going to kind of give you the ability to select the transactions that you’ve been receiving, and then turn around and process them. And you can process them in the form of an email, thank you donor and then send them an email or you can also send them a letter. Now I thought I had selected a date range here. Let me just go back into my training environment and I chose the wrong month. That’s always a bad thing. There we go. Let’s try that. There we go. So you can see how I can select and send out my emails. Okay, and it’s doing basically a merge, merge the information. And then once you’re done with your emails
you can then send out your letters. And what’s going to happen with the letters is it’s going to, you’re going to select one group, and then there’s a way that you can upload Will your mail merge templates into DonorPerfect, and then you can merge them. And you’ll see it right there on the screen, I think I just grabbed an envelope. But nonetheless, you’re going to see here that quickly and easily. I have my merge result. And if I had 500 of these, I would get five of 500 page document. All right. So those are some practical tips for all of these practical tips that I suggested. There are additional resources, many of which include webinars, and some knowledge base articles. Now, the third bucket that we want to highlight are creative donor engagement. And I have been amazed at some of the things that I have heard from all of you in terms of what you are doing. So this one is actually one that I heard that was outside of work for me, but it’s called from my window. So one creative donor engagement is that you could potentially challenge encourage your donors to right, if you will, and submit ways that they are seeing their world right now through their window, because, you know, we’re all in social distancing. And many of us are, you know, kind of in the stay at home orders. And so what, how do you keep your donors engaged. So this is something that you might find is that encourage them to take a picture of what they see through their window, and maybe the story that they’re going to post it to your website, Facebook page, maybe you build an online form that to capture this information, there’s a lot of ways that you could do this, but get them to share with you what they’re doing and how what their view is and how that might tie to your mission or some creative challenge. And then, you know, that’s one option. So you’re using that digital technology, those phones, don’t be just us video calls, video calls your donors, I am amazed at the power of video right now. You know, everybody before all of this took place was so worried about what we look like online. And, and yes, I will show you what I look like when we’re done. I didn’t want to eat up my resources before I even got started. But video call you’re with your donors that could be using Slack zoom FaceTime, Google duo is another great one. Share text updates. So DP text is a tool that is one of our partners. And it’s a handy easy tool to use. create simple videos to share in E communication. So again, those videos could just be made with your phone. There are partners like cosmid out there that you could partner with. But you don’t have to. There’s other options that you have. Another one and I love this one personally is a scavenger hunt on your website. So hide these little things. The one that caught my eye is an Easter egg hunt. So if you’re an organization that you know, you have a lot of children put an Easter egg hunt together, but use your website and then you know, maybe they get entered drawing for a prize. Another option is that we’ve already talked about as a virtual auction or event. Ask those who purchased a ticket to donate the price of their ticket. So those are seven that I’ve come up with. I’m not going to tell you which ones are mine my own unique ones. But here’s what I’m going to do now this is a little bit of a risk. I acknowledge it is I want to hear from you. But don’t do it in your your chat window you can but I have created a poll. There we go. And if you want to text SW training 222333 What creative ideas do you have for client engagement? All right, so let’s see if this works. Pull out those phones if you don’t have a mobile developer cell phone. Then you could respond and open in the browser. Pull Eevee dot Colm so pull eat for pull everywhere. So p o l l e v.com/s w training
All right, let’s see who’s brave enough to participate. And don’t be shy. What creative ideas do you have? If you would rather not participate in the actual poll? Then please send your ideas in the questions pane of the control panel. And we’ll wait just a moment we’ll see if we get any responses because I realize that some of our internet bandwidth might be draining. So here are coming some great ideas. Send thinking of you cards to sponsors and donors going live on Instagram or Facebook caption contest. Oh, yes. Virtual Tour. Oh, I like that one. virtual tours, birdwatching Crowdcast virtual event virtual meal party. Great ideas. Doing a tick tock event. Oh, all right. Very good. Virtual Easter egg hunt. Everyday snapshots and locked down and throwback pictures of their time in high school. Okay, we created gala on the go very good. Pajama party was one that I saw recently. Cooperative video content? Oh, the next Ice Bucket Challenge. Yeah. Now that’s a little bit warmer for most of us. Virtual raffle through crowdfunding on Facebook. Very good. Daily quizzes. Virtual bingo. Yes. I’m actually organizing one of those myself this weekend. A video of them listening. Okay. Very good. How? Let’s see how our disabled clients are finding ways to exercise from home. Yes, it is amazing what people are doing. coffee and conversation. I love that.
All right. I will wait just a moment more. These are great ideas. Oh, virtual summer camp. Ah, spirit we Oh, I love spirit weeks. That takes me back to high school. handwritten letters I know, because now we have more time. Right. All right. Well, great ideas, a question that came in as can we share these ideas, I will do my best to get a report and download some of that and see if we can share them out to everybody who participated. All right. Let’s move on here. Because now how can we help you? Well, first off, I don’t know how many of you are familiar with DP community. So you might think of dp community as the knowledge base. But it is more than that. It’s so much more than that. And one of the things that is out there that I would encourage you to check out. So again, you’re going into DonorPerfect, you’re clicking on that little information that question mark bubble, and then you’re going to select knowledge base. And that takes you into dp community. But there is a community group out there that I would encourage you to join in. It’s called COVID-19 Resource Group for fundraisers. And it is just a place where we can all come together and share ideas. And in fact, maybe what I can do is I suspect, I can put that list of ideas, and I can post it in that DEP community group. So you can go check that out. Another is the knowledge base, I’ve Oops, excuse me, I didn’t want to leave that I do want to go into DonorPerfect. Another idea is a knowledge base. It is packed with great information about DonorPerfect, but also about some of the things that are more timely with what we’re dealing with. Now. We have live webinars. So today is an example of a live webinar. We have regularly scheduled live webinars, please check out the site. If you find something that you like and you’re interested in, please just register and we will take it from there. I know sometimes time and schedules are not always going to align there is a library of recorded webinars. Please check those out, I believe there are 15 of them. And then the last thing is, let us know how we can partner with you to help you. If you will see in the email that there is a form that we’re asking you to fill out. And we really truly want to know how we can partner with you. And once we get the information from you, we will compile it and then we will be reaching out to see how we can help you keep moving forward in this time together. Now I know that your time is precious. And I want to say first, thank you for participating. parting from today. I hope that you can remember that together. If we rely on each other’s expertise running in the same direction. We will without a doubt based on that last poll be able to build creative ways to connect with each other as well as with your donors and prospects. And I believe we will be able to help each other get through This new normal. So, again, thank you for participating. If you have lingering questions, please go ahead and keep sending them but you can look for an email and and that email will be the handout that I’ve been mentioning. There will be an e book A all the links that we were talking about there will be a link to the form that you can fill out and we will be including a copy or a recording of this particular session. So thank you so much and I hope that you have a fantastic day be well stay safe and we will get through this together.Read Less