Compare DonorPerfect and eTapestry

Key Differentiators

DonorPerfect outperformed eTapestry in several key areas according to a 2017 independent review of over 30 donor management systems, including:

  • Adding and Tracking Donations
  • Social Media Integration
  • Prospecting and Proposals
  • Tracking Events
  • Tracking Interactions
  • Customization
  • Integration
  • Support and Training
  • Reporting

Integrations

DonorPerfect’s partner network, DPConnect, offers users a curated marketplace of best-of-breed integrations and extensions to the DonorPerfect core system.

eTapestry offers a limited set of integrations to third-party software.

Reporting

With DonorPerfect, users have over 100 standard reports and filters that help track and manage fundraising activities. DonorPerfect’s Report Center gives you the tools to analyze key metrics, create executive dashboards, and automatically schedule reports to be shared with stakeholders.

eTapestry’s standard reporting can only display simple lists and groupings. Users must have access to “Executive Reports” at an additional cost to view comparisons and retention information.

Security

DonorPerfect includes configurable security levels for every type of users: Administrator, Executive, Gift Entry, Volunteer, etc.

User security for eTapestry costs an additional $99 per month.

Online Donation Forms

DonorPerfect allows you to create an unlimited number of mobile-friendly online forms with integrated donation processing so the data flows seamlessly into your donor records. Users can easily modify the layout and design of any form.

eTapestry includes 10 donation forms and charges $350 per form for each form after that, with more complex forms costing upwards of $500. Unlike DonorPerfect, eTapestry’s forms do not include an option for the donor to cover the cost of transaction processing, nor the ability to offer a custom “success” message after the donation is made. eTapestry’s forms do not offer the ability to include custom fields from the form in an email confirmation back to the donor.

Mobile App

DonorPerfect Mobile is available at no additional cost on iOS and Android, offering access to your DonorPerfect system including donation processing with a mobile card reader.

eTapestry does not offer a native mobile app.

Company Structure

DonorPerfect is 100% employee-owned so we answer to our clients, not to outside investors.

Blackbaud, which purchased eTapestry in 2007, is a public company that has investors and financial analysts tracking its quarterly earnings.

Pricing Model

DonorPerfect offers a month-to-month pricing model with no termination fees and no long-term contracts. Users are encouraged to grow their donor database and add records in small increments as you need them. Additional features can be added anytime, both native to DonorPerfect and through the DonorPerfect partner network: a curated set of best-of-breed solutions that connect with DonorPerfect to add functionality and capabilities for growing organizations.

eTapestry typically locks customers into a 2-year commitment with steep monthly fees to add 5,000 new records as soon as you grow beyond the threshold you originally bought. eTapestry also charges fees to delete records unless you manually delete them one at a time, as well as fees to download your own data out of the system.

Customer Support

With an entirely U.S.-based support team, DonorPerfect has earned rave reviews and high customer satisfaction ratings in for its helpful and expert support via phone and chat.

eTapestry uses offshore personnel for customer support.

The Bottom Line

DonorPerfect offers nonprofits more robust functionality and capabilities built for growth than eTapestry. With a more flexible pricing model and easily configurable system, DonorPerfect is a smart and powerful alternative to eTapestry.

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