WebLink's 2016.05 release for DonorPerfect Mobile Responsive forms

Mobile Responsive Forms Are Here!

Next week, a new version of WebLink will be released that makes mobile responsive forms available, changes how confirmation emails are formatted and improves discount codes.

Our new mobile responsive forms will resize to fit any size browser window or device.  This makes it easier for donors to make a donation from their smartphones and tablet devices. Here’s how your forms could be affected:

  • Any new forms you create after the release will be mobile responsive by default.
  • Existing forms will need to be converted by checking the “Make My Form Mobile Responsive” check box in The Basics >Style My Form.
  • You can set a form back after you’ve converted it. Simply uncheck the “Make My Form Mobile Responsive” check box. Your original version will be preserved as it was.
  • Any custom CSS code that’s been manually added to the form’s style sheet will not be converted.  You should re-add it to the mobile form’s style sheet if needed.
  • Once you convert a form, you may need to re-upload any header images for the form so they are optimized for mobile. We’ve included information on screen to help you with that process. You can also visit Editing the Header and Footer of a Page to learn how.

For complete instructions, visit Mobile Responsive Forms in the Knowledgebase.

Improved Email Receipts

A donor’s email confirmation receipt may be one of the first interactions you have with them. Making a positive first impression is key. Recent statistics show that 43% of Charity/Nonprofits emails are read on a mobile device. If your email receipt is too small to read, or not properly formatted, you could be discouraging donors from giving again.

This release of WebLink includes enhancements to ensure that your confirmation emails be easily read on a mobile device. In the new release, all of the fields on the form, except for those in the Item Detail section, will be presented in one column in the confirmation email. Using the one column format means confirmation emails will be cleaner and easier to read on a mobile device. It also helps ensure that your form’s labels and fields will align properly and will help stop Item Details from merging together.

sample confirmation email that is mobile optimized

100% Discount Available

Discount codes are a powerful tool to boost online donations, new and renewed memberships and event registrations. To make this feature even more effective, we’ve updated Discounts to allow for a 100% discount. This makes it easy to offer items such as a free t-shirt, bumper sticker, or other promotional item as a thank you for donating. Thanks for the great Suggest and Vote idea!

Attend Our Pre-Release Webinar

Want to know more about all of the changes coming in this release? Register for our FREE Pre-release Webinar, this Tuesday, August 30th from 2 PM to 3PM.

Release Notes

Mobile Responsive Forms, email receipt improvements and our new 100% discount code aren’t the only changes in this release. Read about all of the enhancements and fixes in the WebLink 2016 Release Notes.

by Stephanie Kanak

Aug 26 16

How Do You Keep Donors Engaged After Their First Donation?

Acquiring new donors is hard work. It doesn’t matter what type of nonprofit you are or what your cause is, getting people to make contributions is expensive and requires a lot of effort. When somebody gives to your organization and indicates that they want to be involved, how do you keep them engaged so that they give again?

You probably start off by thanking them for their donation and sending them either a personal handwritten note or an automated email that expresses your gratitude and gives the donor some insight into how their donation will impact your cause. But after that, what’s next? Blog

Reactivate Past Donors

You may add them to your newsletter list so that they get periodic updates about what you’re doing, but are you really doing anything to ask donors to re-up their contribution or telling them how the money they gave has impacted the people or ideas that your organization supports?

One of the best ways to re-activate past donors is to send them a personal email to follow up a few months later. We suggest sending a personalized, automated email that goes out 90 or 180 days after a donor last gave, updates them on the impact their contribution has made, and asks for another contribution (even referencing the last donation amount they gave).

You can update the content either every 90 or 180 days so it’s consistent with what’s going on at your organization, but the rest of the content can be dynamic based on who the person is, how much they gave and what campaign or program they gave to.

As an example, let’s say that over a 180 day period you have 500 donors who on average give $150. If 80% do not give again within 180 days, that’s potentially $60,000 of potential donations sitting out there. If you were able to capture 15%-20% of those people, that’s an additional $9,000-$12,000 of money you could raise and put to good use.

Setting up and sending a re-activation email should only takes 15-20 minutes and with the integration between DonorPerfect and Klaviyo, you can make that happen quickly and pain free.

To learn more about Klaviyo or to start sending your re-activation email today, feel free to request a demo.

We all know how difficult it is to acquire a new donor. How much relief would you and your organization feel if you could consistently generate recurring donations from more of your new or recent donors?

Daniel Esrig is part of the Growth Strategy team at Klaviyo. He and his team work to make great email accessible to all types of organizations. His desire to help marketers and their teams be smarter and more engaging in the way they communicate is what drives him not only to help Klaviyo grow but also to help marketers of all types to be more successful.

by sgoldenberg

Aug 15 16

Excel Exports Stop Working? Here’s the fix!

Even Microsoft can go too far. xlsdnldTrying to balance security with convenience, while not breaking things along the way, is a challenge for any company in the software space. Microsoft and DonorPerfect are no exceptions.

On July 12,  Microsoft released an update to Excel that attempted to improve its security by reclassifying what it considered to be a “safe” Excel document. Unfortunately, the change went a little too far, and blocked some perfectly safe Excel files from being opened when downloaded over the web – including those downloaded from DonorPerfect and thousands of other sites.  This change impacted Excel 2016, 2013 and 2010, and caused problems for many users, including users of DonorPerfect. We’ve been working with Microsoft trying to find an acceptable solution for several weeks.

Fortunately, today, Microsoft released an update to address this issue.  Excel may still warn about a mismatch between the file extension and HTML content, but will open the workbook in Protected View as an additional layer of security. If the download is from DonorPerfect, it’s perfectly safe to open. 

If you’ve had trouble recently opening Excel documents downloaded from DonorPerfect or elsewhere, use the links below to get the latest update for Excel.

How do I get the update?

It depends on which version of Microsoft Office you have.

Office 365 subscription (Click-to-Run)—install the latest updates

Windows Installer version (MSI)—you could wait about a week for the next security update for MSI, and it will update automatically.

Or, to get the fix today, use the Download Center to get the KB for your version of Office:

Office 2016: https://support.microsoft.com/kb/3115438

Office 2013: https://support.microsoft.com/kb/3115455

Office 2010: https://support.microsoft.com/kb/3115476

If you have any questions about installing this or any other Microsoft update, please consult your IT support staff. 

by Tom Gimpel

Aug 9 16

How to Create a Monthly Giving Program Appeal

monthly giving program appeal
1. Ask often.

Just like anything in fundraising, ask and you’ll receive! It’s crucial that you start asking for monthly donations as often as you can.

2. Set sail with email.

Email is a great channel to use as you begin asking. It’s affordable, and donors can easily click right through to your recurring donation page.  

3. Give your current appeal messaging some tiny tweaks.

The messaging for your monthly giving program appeal is very similar to what you’re already doing for your one time donations.

Here are some modifications you may want to consider:

  • Tell the story of one person (or animal) impacted by a monthly donor’s gift.
  • Indicate that the best way for the donor to help other people or animals like you just described on an ongoing basis is by making a monthly gift and link to your recurring only page.
  • Include a video or a few pictures to draw the donor in and include at least three spots in the letter where you can link to the monthly giving page.
  • Use short paragraphs, large fonts, 100-200 words maximum and always include several thank yous.

Tell the donor how their monthly gift will make a difference to support your programs on an ongoing basis.

4. Stick with it!

Growing your monthly donor program takes time. It’s not a one-shot deal. Ask the first time, see what happens. Ask the second time, see what happens. Ask again. Keep expanding your monthly giving program appeals and stay on message. If you’re sending one email a month right now, consider adding one additional email asking for monthly donations that month.

What’s the worst that could happen? You’re making the donor’s life easier and raising money to support your programs, right?

5. Lean on fantastic free resources to steer you in the right direction.

Get all the tips you need in DonorPerfect’s free Monthly Giving Marketing Kit!

This blog post was written by Erica Waasdorp, DonorPerfect Expert and President of A Direct Solution.

Download our FREE Monthly Giving Marketing Kit!

 

by Emily Patz

Aug 3 16

How to Secure Private and Federal Grants

Record numbers attended our webcast on July 26, 2016. Darian Heyman Rodriguez, a prominent nonprofit expert, author and CEO, shared valuable tips for improving the rate of grant awards. In his webcast titled How to Secure Private & Federal Grants, Mr. Heyman provided tips that can result in a 50% acceptance rate of grant applications!

Mr. Heyman began with an explanation of various types of foundations. Understanding the type of foundation that provides the grants will allow you to identify if they are potential grantors for your programs. Research into the historical awards made and types of programs funded is one of the first steps. Next, elevator pitches should be developed for your organization including the programs you have already implemented and one for the new initiatives that will be undertaken if the grant awards are made. Follow-up after a pitch is made is key in getting the application approved.

As you cast your web amongst a larger, more suitable target of grantors, follow all the advice from Darian and your grant awards will have a higher rate of success.

To hear all of Darian’s tips, watch the video below with the accompanying slides. Enjoy!

by Arlene Berkowitz

Aug 1 16

Release Announcement: SideBar Gets a Facelift

DP2016.07_Release Announcementlogo

A new version of DonorPerfect will be released this weekend that paves the way for some exciting future changes coming to DonorPerfect’s Reports. For this release we’ve updated the SideBar and made some quick improvements to our SmartGive feature. While the changes may seem relatively small at first, they set the stage for greater enhancements down the line.

SideBar Gets a Facelift

Coming soon, maybe even as early as Fall 2016, DonorPerfect’s Reporting features will receive an overhaul. This will include a brand new Report Center, easy to use Report Builder and the ability to schedule reports to run and be emailed to you, your key employees, board members, and any other stakeholder- you just need their email address!  This release prepares for that by updating the Sidebar to support features like report scheduling and saving. We’ve also given the Sidebar a much needed facelift to match the styling in the upcoming Report Center and Easy Report Builder.

(Want a sneak peak and even some training on all of the new reporting functionality? Come join hundreds of other nonprofits at this year’s DonorPerfect Community Network Conference.)

SideBar Updates

Aside from the new modern look and feel (no more boring gray!), a few other items have been updated:

DonorPerfect SideBar

  • You can now edit a Selection Filter right from the Sidebar. Simply click the Edit icon to be taken to the Selection Filter’s Criteria.
  • Since most of you view the report on screen first, Run Report (formerly the “Screen” button) is now the default, replacing the Output Options divider found in the previous SideBar. Clicking the down arrow to the right of Run Report allows you to save and print the report as an Excel, MS Word or PDF file.

To see all the changes and learn more about using the Sidebar in your reports, visit Sidebar Reporting in DonorPerfect.

SmartGive Your Way to More Donations

SmartGive is a tool that allows your emails or printed letters to include a link to a WebLink online form for each donor. When the donor accesses the form link, it is pre-filled with their name, address, email, and phone number. SmartGive links streamline the donation process, making it more likely that the donor will complete the donation form. For this release, we’ve improved how to generate your SmartGive links, simplifying the process and making it easier to understand. You can learn more in this quick two minute video:

Release Notes

SideBar and SmartGive updates aren’t the only changes in this release.  Read about all of the enhancements and fixes in the DonorPerfect 2016 Release Notes in the Knowledgebase.

by Stephanie Kanak

Jul 22 16

Monthly Giving Has Never Been Easier!

Just a few years ago, setting up a monthly donor program was difficult. You had to do lots of workarounds, hire professionals to set it up.  or outsource the process and then spend money on direct mail or telemarketing to start asking donors to join your monthly donor program. It was expensive and labor intensive. Email campaigns were for the ‘big few’. Everything took a lot of time.

That was then. This is now.

Today, with WebLink, you can literally set up a recurring giving page in 5 minutes. And with the Monthly Giving Starter and Marketing Kits, you can think through the whole process and create everything you need in a week or less. If you’re really motivated, you can do it in an afternoon.

Seriously! Even if you have very limited resources; even if you’re a small shop, all you need to do now is organize your monthly giving page and get your donor email list ready.  Then, you have to make your program easy for the donor to discover and you have to start asking.

Getting started with monthly giving is as easy as following these 10 steps:

  1. Create a special recurring only page in WebLink . Keep the donation choices to 4 or 5 amounts max., so you can keep them on one line. Start with the minimum: $10.
  2. Link to it from your website’s homepage.
  3. Link directly to it from your emails and start sharing on social media.
  4. Test everything so you know it all works, including your donation page, auto-responder, and confirmation email.
  5. Join your own program.
  6. Ask your board, staff, volunteers to join.
  7. Ask your donors.
  8. Ask your donors again and again, as many times as you can fit into your communication schedule.
  9. Think long-term.
  10. Present annualized results.

The more you ask, the more monthly donors you’ll bring in. The more committed you are to your program, the more committed your monthly donors will be to you. So let’s get asking!

This blog post was written by Erica Waasdorp, DonorPerfect Expert and President of A Direct Solution.

by Emily Patz

Jul 8 16

DPMobile Release Announcement: Managing Mobile Payments Just Got Easier

DPMobile 2016.02 has improved mobile payment management, better donor information and expanded help resources.

The new version of DPMobile released earlier today will streamline your donor management process when you’re on the go. We’ve improved our mobile payment management, provided better donor information and added additional help resources and video accessible from right within in the app.

Improved Mobile Payment Management

One of DPMobile’s best features is the ability to accept mobile payments, with or without a card reader, and have them instantly update the donor’s gift record in DonorPerfect. In this release, we’ve added four important ways to help you better manage mobile payments:
Now you can void an unsettled mobile payment in DPMobile.

  • DPMobile can now provide a duplicate copy of a donor’s email receipt as a record of the transaction. Simply set the toggle for ‘Send Copy of Receipt’ to “ON” in Settings > Gift Defaults and enter a valid email in the ‘Copy Receipt To:‘ field.
  • Send a receipt to donors as a text message (and still get emailed a duplicate copy of the donor’s receipt) by entering a phone number into the ‘Send Receipt To:’ box of the Signature screen. Thanks for this great idea in Suggest and Vote!
  • Did you make a mistake entering a mobile payment? Now you can void unsettled mobile transactions via the Mobile Payments Report. It will stop the transaction from processing in the Gateway and delete it from the donor’s record.
  • Plus, we’ve expanded gift types to include all the major credit cards.

Better Donor Information

Fundraisers who rely on DPMobile’s powerful information management features will appreciate the ability to edit coded fields such as drop down, yes/no and multi-select, and  custom (UDF) fields on the Main/Bio screen. You’ll also be able to view Tribute gift information in the donor’s gift tab, take advantage of refinements to the search feature and see new metrics for Donor Attrition and Retention in the Comprehensive Donor Analysis Report.

Expanded Help Resources

DPMobile Video Library
Finally, we’ve added a new menu that expands the help resources accessible to you when using the app. In addition to the existing DPMobile Swipe Help from last release, we’ve now added a brand new Online Help website, FAQ and a Video Library all launched from within DPMobile.

Release Notes

Improved mobile payment management, better donor information and expanded help resources aren’t the only changes in this release. Read about all of the enhancements and fixes in the DPMobile 2016 Release Notes in the Knowledgebase.

by Stephanie Kanak

Jul 5 16

Release Announcement: The DonorPerfect Community is Coming! Are You Ready?

DonorPerfect 2016.06 Release Announcement

A new version of DonorPerfect will be released this weekend that enables Alerts functionality for every DonorPerfect system, improves Tributes and the Search screen, and prepares you for the roll out of our new DonorPerfect Community.

Get Ready for the DonorPerfect Community

DonorPerfect Community, launching later this year, will be a place for you to connect with other nonprofits using DonorPerfect, review your case history and find help and useful tips. To make this new community possible, each user must have a unique email. If your email address is associated with more than one User ID or database, you’ll eventually be prompted to change your email address to a unique one. Doing this will ensure you have access to all the benefits of the DonorPerfect Community when it’s launched. Moving forward, a unique email address will also be a requirement for any new User IDs you create in your system. Stay tuned for updates on the new, exciting DonorPerfect Community plans in future blog posts and eTips.

DonorPerfect Community is coming!

Alerts Rollout For All DonorPerfect Systems

In the last release of DonorPerfect, we overhauled Alerts to make it more effective. We also announced that the Alerts functionality would be rolling out to all DonorPerfect Systems over the summer. As of this weekend, all systems will have access to Alerts. If you haven’t used this feature yet, check out DonorPerfect Alerts in the Knowledgebase. We’ll take you step-by-step through configuring the Alerts that will help you keep track of the day-to-day-tasks of running your nonprofit.

Tributes Improvements

Alphabetical Listing for Notification Letters

Notifying a family of contributions to their loved one’s tribute is a sensitive process. It’s important that your notification letters to the family look professional and well organized. To make it easier for the family to scan through the list of contributions, gifts will now be sorted by last name, then first name.

Email Receipts Included for Tributes

In addition to letter receipts, you’ll now be able to send email receipts for tribute gifts. To add tribute fields, like Tribute Name (TRIBUTE_NAME), to your email template for receipts, simply go to Mailings > E-Mail Templates. From the Message Body section, click the Insert Merge Field icon.

Send email receipts for Tribute gifts.

‘Recently Viewed Donors’ List is Back on the Search Screen

Many of you use the ‘Recently Viewed Donors’ listing that appears on the Search screen and took the time to let us how valuable this feature is after the last release. You’ll be happy to know that this list will appear once again on the Search screen.

Attend Our Pre-Release Webinar

Do you want to know more about all of the changes coming in this release? Register for our FREE Pre-release webinar, this Friday 6/24 from 1:00 PM -2:00 PM EDT.

Release Notes

Changes to Alerts, Tributes and the Search screen aren’t the only changes in this release. Read about all of the enhancements and fixes in the DonorPerfect 2016 Release Notes in the Knowledgebase.

by Stephanie Kanak

Jul 1 16

Release Announcement: WebLink Online Forms Go Mobile

WebLink Release Announcement 2016.04

WebLink Online Forms Go Mobile

Did you know that 51% of people who visit your website do so on a mobile device? Recent statistics also find that responsive donation pages yield 34% more gifts than non-responsive pages. Today, WebLink released a Beta version of mobile responsive functionality for Donorperfect Online forms, making it easy for donors to make a donation from their smartphones and tablet devices.

What Does a Mobile Responsive Form Look Like?

A WebLink mobile responsive form on a smartphoneOur mobile responsive forms scale for any size browser window or device. In the image to the right, you can see how our #GivingTuesday form would display on a Smartphone. Our forms can detect the screen size and shape of the device used to access them and “respond” with an appropriate display for your donor to interact with them.

Mobile Responsive Forms Availability

While not available yet for all WebLink clients, testing is going well and we’re on track for a full release to all clients soon.

Email Receipt Improvements

One of the most frequent questions we get from clients is about how to customize the thank you email that donors automatically receive from WebLink when giving online. In this release, we’ve incorporated two of your suggestions (View them in Suggest & Vote HERE and HERE) to make the email receipt process better. Here is a list of the email receipt improvements you’ll see:

    • You can now personalize WebLink receipt emails by merging non-payment-related form field data into the body text. For example, you could insert merge fields into your salutation such as {TITLE} and {LAST_NAME} to personalize your email greeting to ‘Dear Mr. Sandstone’.
    • You can click a button to quickly send a test email to yourself or others without having to fill out the form.
    • We’ve improved the overall appearance of the thank you emails.
    • Receipt emails will now be sent by default for all forms. However, it’s just a quick click to turn this off if needed.
    • Now, there’s no limit to the number of email addresses you can select to receive copies of the form’s email receipt.

To learn more about customizing your email receipts, visit Setting Email Options for Forms in the Knowledgebase.

Release Notes

Mobile Responsive Forms (Beta) and email receipt improvements aren’t the only changes in this release. Read about all of the enhancements and fixes in the WebLink 2016 Release Notes in the Knowledgebase.

by Stephanie Kanak

Jun 30 16