November 16, 2010 | Categories DonorPerfect Fundraising Software, DonorPerfect Update

Award Winning Fundraising Software

Award Winning Fundraising SoftwareSome good news here for our employees and customers- DonorPerfect was named a winner of the 2010 Campbell Award for exceptional customer satisfaction. Over the summer of 2010, the independent polling firm Campbell Rinker conducted a survey of 2,866 customers of software and online solutions used for fundraising and donor management, and DonorPerfect came out on top.

There’s a press release here.

In addition to our top ratings in the N-TEN / Idealware report, “A Guide to Low Cost Donor Management Systems“, this new survey validates the tremendous effort our employees have given to raise customer satisfaction for our clients.

To be candid, it’s hard to earn these types of awards. While we have been ‘hard at work’ for the last 20 years, it’s really only been in the recent past where we took customer satisfaction seriously and made sure it was part of our culture at all levels of the organization.

Five years ago, it was easy to think that- naturally- customer satisfaction was crucial, and the majority of our employees felt the same way. The problem is that we did not have the right processes in place to ensure it was actually happening. As we rapidly grew and DonorPerfect took off, I will admit that some business measures- like customer satisfaction- may have been taken for granted.

I’m very proud that we’ve reversed course. For the last several years, we have implemented a plethora of programs and processes to ensure that we deliver on our goal of 100% customer satisfaction. We not only focus on quickly correcting problems, but also introduce ways where the problems don’t appear in the first place.

The only way we will be successful is if our clients are successful AND extremely satisfied. With this recent award and our continued growth, our goal is to help as many non profit organizations know that we are the safe and successful choice for their CRM and fundraising software needs.

Written by Amanda Foran
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